Content Quality Assurance

Content Quality Assurance

Job Description

Content Quality Assurance

CoStar Group Company Intro:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

Role Description: CoStar Group, Inc. combines research, technology, innovative tools and powerful marketing enabling customers, to make informed, high impact decisions. Having a rich understanding of the quality of content in our products, ensures we are producing material that is relevant and usable to our customers. As Content Quality Assurance, you examine the content produced by a variety of contributors, to safeguard the expectations of the business and customer. Additionally, by examining the content, you look for opportunities to elevate the overall quality of content on our sites to further delight our customers.

Content Quality Assurance is responsible for unbiasedly assessing the quality of content via extensive research of geography in the US. In this role, you look for consistency, relevance, authenticity, factual accuracy, and consideration for the customer’s overall experience with our content on a daily basis.

This position is in office Monday through Friday.

Responsibilities:

• Performing audits to identify areas of improvement and ensure compliance with quality standards via research process and phone verification. Meeting or exceeding monthly performance objectives.
• Demonstrate the ability to spot opportunities to edit content, utilizing AP style, in a way that engages consumers.
• Maintain objectivity while assessing content.
• Record accurately and timely results from audits.
• Execute professionalism, effective communication and collaboration with internal partners.
• Provide constructive and actionable feedback to content contributors regarding quality expectations.
• Communicate timely with internal departments to resolve uncovered concerns as they arise.
• Timely reporting of escalations to Management.
• Remain up to date with new standards and guidelines as they are announced to the department.
• Present content standards to new hires within the business and findings of audits.
• Focus on continuous improvement of workflows and processes to drive optimization and innovation in Content Quality.
• Continued learning and development of your craft, including staying up to date on new techniques and technology.
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort.

Basic Qualifications:

• Bachelor’s degree or higher required; ideally in journalism, communication, mass media or a related discipline
• A track record of commitment to prior employers.
• A portfolio showcasing your top work
• At least 5 years of experience writing and/editing news stories, reviews, or commentary for a daily publication
• Attention to detail, objectivity and the ability to think strategically
• Proven ability to collect and analyze information through interviewing over phone
• Ability to edit, command of AP Style, knowledge of SEO and social media best practices
• Proficiency in MS Office, including Excel, PowerPoint, Word and Outlook
• Proven ability of working under pressure, deadlines and performing to metrics/key performance indicators
• Experience of accurately entering data
• Excellent verbal and written communication skills
• Ability to work in a collaborative setting
• Ability to articulate content standards
• Confident personality with the ability to communicate effectively and professionally with both internal and external stakeholders

Preferred Qualifications:

• High level of proficiency with CoStar Products
• Professional editing experience
• Experience running a copy desk and/or management
• Knowledge of Adobe Creative Suite, IE: Photoshop, Lightroom, Premiere Pro, Premiere Pro, After Effects, Audition
• Proficiency with internal systems and the ability to quickly learn new applications
• Ability to plan and prioritize workload in a fast-paced environment
• Ability to act on own initiative and work successfully alone

What’s in it for you?

Working at CoStar Group means you’ll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you’ll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this position. 

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing