Full-Time

Customer Service Representative

Posted on 1/24/2025

Genuine Parts Company

Genuine Parts Company

1,001-5,000 employees

Distributes automotive and industrial replacement parts

Entry, Junior, Mid

Celina, TX, USA

Category
Customer Support
Customer Success & Support
Required Skills
Inventory Management
Customer Service
Requirements
  • Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
Responsibilities
  • Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • May handle customer returns.
  • Performs other duties as assigned.
Desired Qualifications
  • Product knowledge is preferred.
Genuine Parts Company

Genuine Parts Company

View

Genuine Parts Company distributes automotive and industrial replacement parts globally. It operates through two main segments: the Automotive Parts Group, which serves markets in North America and parts of Europe, and the Industrial Parts Group, catering primarily to North American and Australasian customers. The company has a vast network of over 10,700 locations in 17 countries and employs more than 60,000 people. Its business model emphasizes providing high-quality parts and value-added solutions to automotive repair shops, industrial manufacturers, and service providers. Genuine Parts Company stands out from competitors due to its extensive distribution network and strong relationships with suppliers. The company's goal is to deliver reliable replacement parts and solutions to meet the diverse needs of its clients.

Company Size

1,001-5,000

Company Stage

IPO

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

1925

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for EV parts drives growth in the automotive aftermarket industry.
  • Genuine Parts Company invests in digital platforms to boost online sales.
  • Expansion in emerging economies offers new growth opportunities for Genuine Parts Company.

What critics are saying

  • EVs require fewer replacement parts, potentially reducing demand for automotive parts.
  • E-commerce platforms like RockAuto threaten Genuine Parts Company's market share.
  • Direct-to-consumer sales by manufacturers could bypass Genuine Parts Company's distribution channels.

What makes Genuine Parts Company unique

  • Genuine Parts Company operates a vast network of over 10,700 locations globally.
  • The company offers value-added solutions alongside high-quality replacement parts.
  • Strong supplier relationships enhance Genuine Parts Company's extensive distribution network.

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Benefits

Health Insurance

401(k) Company Match

Company News

Trade Show News
Feb 26th, 2025
Genuine Parts Company to Present at the UBS Global Consumer and Retail Conference

Genuine Parts Company to present at the UBS Global Consumer and Retail Conference.

MarketBeat
Feb 19th, 2025
Bank of Jackson Hole Trust Invests $413,000 in Genuine Parts (NYSE:GPC)

Bank of Jackson Hole Trust invests $413,000 in Genuine Parts (NYSE:GPC).

MarketBeat
Feb 12th, 2025
Stoneridge Investment Partners LLC Invests $3.36 Million in Genuine Parts (NYSE:GPC)

Stoneridge Investment Partners LLC invests $3.36 million in Genuine Parts (NYSE:GPC).

MarketBeat
Feb 9th, 2025
Robinson Value Management Ltd. Makes New Investment in Genuine Parts (NYSE:GPC)

Robinson Value Management Ltd. makes new investment in Genuine Parts (NYSE:GPC).

MarketBeat
Dec 1st, 2024
CreativeOne Wealth LLC Invests $620,000 in Genuine Parts (NYSE:GPC)

CreativeOne Wealth LLC invests $620,000 in Genuine Parts (NYSE:GPC).

INACTIVE