Full-Time

Customer Service Representative

Confirmed live in the last 24 hours

Genuine Parts Company

Genuine Parts Company

1,001-5,000 employees

Distributes automotive and industrial replacement parts

Automotive & Transportation
Industrial & Manufacturing

Entry, Junior, Mid

Celina, TX, USA

Category
Customer Support
Customer Success & Support
Required Skills
Inventory Management
Customer Service

You match the following Genuine Parts Company's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
Responsibilities
  • Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • May handle customer returns.
  • Performs other duties as assigned.
Desired Qualifications
  • Product knowledge is preferred.
Genuine Parts Company

Genuine Parts Company

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Genuine Parts Company distributes automotive and industrial replacement parts globally. It operates through two main segments: the Automotive Parts Group, which serves markets in North America and parts of Europe, and the Industrial Parts Group, which focuses on customers in North America and Australasia. The company has a large network of over 10,700 locations in 17 countries and employs more than 60,000 people. Genuine Parts Company stands out from competitors by offering high-quality parts and value-added solutions to a wide range of clients, including automotive repair shops and industrial manufacturers. The goal of the company is to provide reliable replacement parts and services while maintaining strong relationships with suppliers.

Company Stage

IPO

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

1925

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing EV market increases demand for electric vehicle parts.
  • E-commerce rise offers new distribution channels for automotive parts.
  • Expansion in emerging markets provides new opportunities for Genuine Parts Company.

What critics are saying

  • Increased competition from e-commerce platforms like Amazon could erode market share.
  • Supply chain vulnerabilities in Asia-Pacific may disrupt operations.
  • The rise of EVs poses a threat to traditional automotive parts business.

What makes Genuine Parts Company unique

  • Genuine Parts Company operates a vast network of over 10,700 locations globally.
  • The company offers value-added solutions alongside high-quality replacement parts.
  • Strong supplier relationships enhance Genuine Parts Company's extensive distribution capabilities.

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Benefits

Health Insurance

401(k) Company Match