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Full-Time

Customer Support Specialist

Confirmed live in the last 24 hours

Kira Learning

Kira Learning

11-50 employees

Edtech platform for K-12 AI education

AI & Machine Learning
Education

Compensation Overview

$65k - $78kAnnually

Entry, Junior

New York, NY, USA

Position requires onsite presence in New York, NY.

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Hubspot
Zendesk
Salesforce
Requirements
  • 1+ years of experience in a support or customer facing role.
  • Familiarity with support ticketing systems like zendesk, Hubspot (preferred), SalesForce or freshdesk
  • Technical aptitude and ability to learn new software quickly
  • Experience effectively triaging issues and resolving problems
  • Strong verbal and written communication skills; you can patiently, professionally and effectively communicate with a diverse and multicultural group of peers across time
  • Highly organized. You keep track of needs and priorities across a wide customer base and can juggle competing priorities
  • Nimble and adaptable. Can roll with the punches and thrive in a fast-paced, early-stage startup environment
  • A positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity
  • You believe feedback is a gift. You can thoughtfully share feedback to others as needed, and you can receive feedback and grow from it
  • Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work
  • Strong proficiency in Google Workspace programs, Microsoft Office Suite
Responsibilities
  • Provide prompt and professional customer support and constantly look for solutions to ensure customer satisfaction.
  • Communicate in a clear, concise, and empathetic manner with customers and manage expectations.
  • Maintain timely and accurate record keeping and contact database.
  • Ensure timely resolution of customer issues by meeting SLA requirements and prioritizing issues for escalation.
  • Monitor customer feedback and identify recurring issues to recommend improvements to products and services.
  • Participate in regular team meetings to share insights and updates on customers issues and feedback. Identify areas of concern with accounts and proactively build a strategy to improve their experience with support of the Customer Success team.
  • Act as the voice of the customer within the organization. Advocate for customer needs, provide feedback to product team, and collaborate with cross-functional teams to address customer concerns and deliver solutions that drive customer success.
  • Build the deep product knowledge needed to draft product education materials for our Knowledge Base.

Kira Learning offers an educational platform that enhances computer science and artificial intelligence education for K-12 students. The platform provides tools like a curriculum, personalized AI-driven feedback, and grading, which help teachers save time and focus on meaningful learning. It supports flexible learning environments, allowing educators to use pre-made templates or create custom courses. Kira Learning aims to engage students and prepare them for future technology challenges through its unique focus on computer science and AI.

Company Stage

Seed

Total Funding

$21.9M

Headquarters

Palo Alto, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

51%

1 year growth

100%

2 year growth

284%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $15 million Series A funding round positions Kira Learning for significant growth and expansion.
  • Partnerships with organizations like the Tennessee STEM Innovation Network enhance the platform's credibility and reach.
  • The platform's gamified elements, such as streaks and competitions, can increase student engagement and motivation.

What critics are saying

  • The niche focus on computer science and AI may limit the platform's appeal to schools looking for more comprehensive educational solutions.
  • Dependence on AI-driven feedback could face resistance from educators who prefer traditional teaching methods.

What makes Kira Learning unique

  • Kira Learning uniquely focuses on K-12 computer science and AI education, unlike broader edtech platforms that cover multiple subjects.
  • The platform's AI-driven feedback and grading system significantly reduces teachers' workload, a feature not commonly found in other educational tools.
  • Kira Learning's flexibility in allowing educators to use pre-made course templates or create their own curriculum sets it apart from more rigid platforms.