Full-Time

Customer Support Specialist

Posted on 8/7/2024

Kira Learning

Kira Learning

11-50 employees

Edtech platform for K-12 AI education

AI & Machine Learning
Education

Compensation Overview

$65k - $78kAnnually

Entry, Junior

New York, NY, USA

Position requires onsite presence in New York, NY.

Category
Customer Support
Customer Success & Support
Required Skills
Hubspot
Zendesk
Salesforce
Requirements
  • 1+ years of experience in a support or customer facing role.
  • Familiarity with support ticketing systems like zendesk, Hubspot (preferred), SalesForce or freshdesk
  • Technical aptitude and ability to learn new software quickly
  • Strong verbal and written communication skills; you can patiently, professionally and effectively communicate with a diverse and multicultural group of peers across time
  • Highly organized. You keep track of needs and priorities across a wide customer base and can juggle competing priorities
  • Nimble and adaptable. Can roll with the punches and thrive in a fast-paced, early-stage startup environment
  • A positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity
  • You believe feedback is a gift. You can thoughtfully share feedback to others as needed, and you can receive feedback and grow from it
  • Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work
  • Strong proficiency in Google Workspace programs, Microsoft Office Suite
Responsibilities
  • Provide prompt and professional customer support and constantly look for solutions to ensure customer satisfaction.
  • Communicate in a clear, concise, and empathetic manner with customers and manage expectations.
  • Maintain timely and accurate record keeping and contact database.
  • Ensure timely resolution of customer issues by meeting SLA requirements and prioritizing issues for escalation.
  • Monitor customer feedback and identify recurring issues to recommend improvements to products and services.
  • Participate in regular team meetings to share insights and updates on customers issues and feedback. Identify areas of concern with accounts and proactively build a strategy to improve their experience with support of the Customer Success team.
  • Act as the voice of the customer within the organization. Advocate for customer needs, provide feedback to product team, and collaborate with cross-functional teams to address customer concerns and deliver solutions that drive customer success.
  • Build the deep product knowledge needed to draft product education materials for our Knowledge Base.

Kira Learning offers an educational platform that enhances computer science and artificial intelligence education for K-12 students. The platform provides tools like a comprehensive curriculum, personalized AI-driven feedback, and grading, which help educators teach effectively while saving time. It allows for flexible learning in classrooms or online and encourages students to practice coding through progress tracking and competition. Kira Learning differentiates itself in the edtech market by focusing specifically on computer science and AI education.

Company Stage

Seed

Total Funding

$21.9M

Headquarters

Palo Alto, California

Founded

2021

Growth & Insights
Headcount

6 month growth

20%

1 year growth

50%

2 year growth

242%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI education in K-12 schools boosts Kira Learning's market potential.
  • Partnership with Tennessee STEM Network expands reach in public schools, increasing user base.
  • $15 million Series A funding supports platform enhancement and national expansion goals.

What critics are saying

  • Competition from edtech giants like Coursera and Khan Academy in AI education.
  • Potential backlash over AI-driven feedback not capturing student learning nuances.
  • Challenges in scaling operations while maintaining quality in diverse educational environments.

What makes Kira Learning unique

  • Kira Learning focuses on AI and computer science education for K-12 students.
  • The platform offers personalized, AI-driven feedback and grading to save teachers time.
  • Educators can create custom curricula, enhancing flexibility and adaptability in teaching.

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