INACTIVE
Full-Time
Field Service Engineer
Develops advanced mobile robots with exceptional agility
Robotics & Automation
Industrial & Manufacturing
Junior, Mid, Senior
Waltham, MA, USA
Required Skills
Sales
Communications
Requirements
- Ability to travel up to 80% of the time
Responsibilities
- Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers
- Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently
- Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics
- Document and complete service administration activities promptly in our CRM
Desired Qualifications
- Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
- Support experience with highly specialized and complex platform technology
- Customer management and communication skills with demonstrated experience in a customer support environment
- Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
- Prior experience performing repairs/maintenance on mechanical equipment
- Experience using power tools and specialized equipment
Company Stage
N/A
Total Funding
$38.8M
Headquarters
Waltham, Massachusetts
Founded
1992
Growth & Insights
Headcount
6 month growth
↑ 10%1 year growth
↑ 34%2 year growth
↑ 48%INACTIVE