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Full-Time

Tech Services Specialist II

Regional Office Support

Confirmed live in the last 24 hours

Geico

Geico

10,001+ employees

Direct-to-consumer auto and home insurance

Financial Services

Mid, Senior

Richardson, TX, USA

Category
IT Support
IT & Security
Required Skills
Communications
Requirements
  • Bachelor’s degree in Information Technology, Engineering, or a related field or comparable experience.
  • At least 4 years of experience in hands on technical support or a related discipline.
  • At least 4 years experience in IT infrastructure, networking, AV, and/or systems support.
Responsibilities
  • Ensure timely and efficient resolution of technical issues in regional offices, including hardware, software, network, AV and general system problems.
  • Support on-site installations, maintenance, and upgrades of Tech infrastructure and equipment.
  • Proactively monitor and analyze opportunities to improve technical support operations, identifying areas for improvement and supporting the implementation of corrective actions.
  • Hands on support of technical projects, including office relocations, infrastructure upgrades, and new technology rollouts.
  • Collaborate with other departments and stakeholders to align technical support activities with overall business objectives.
  • Ensure projects are completed on time, within budget, and to the required standards.
  • Act as a liaison between your regional offices and the larger GEICO Tech organization, partnering with Org Change Management team to ensure clear communication and coordination of tech rollouts and changes.
  • Provide regular updates to management on chronic technical issues, project status, and opportunities to improve the associate tech experience.
  • Stay up to date with the latest technology trends and advancements in field engineering.
  • Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery and associate experience.

GEICO provides a range of insurance products, with a primary focus on auto insurance. The company sells policies directly to consumers, which allows them to offer lower rates by eliminating intermediaries like brokers. Customers can obtain quotes, manage their policies, and file claims through GEICO's user-friendly website. In addition to auto insurance, GEICO also covers motorcycles, ATVs, RVs, as well as home and renters insurance. What sets GEICO apart from its competitors is its strong online presence and memorable advertising campaigns that enhance brand recognition and customer loyalty. The goal of GEICO is to simplify the insurance process for its customers while providing competitive rates and comprehensive coverage options.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Tulsa, Oklahoma

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • GEICO's strong financial performance, as evidenced by its recent $1.78 billion profit in Q2, indicates robust business health and growth potential.
  • The company's new fan engagement platform with MLB could enhance brand visibility and customer engagement.
  • Recognition of military service members through awards highlights GEICO's commitment to community and social responsibility, potentially attracting a loyal customer base.

What critics are saying

  • Allegations of discriminatory practices and ongoing legal challenges could damage GEICO's reputation and lead to financial penalties.
  • The competitive landscape in the insurance industry, with strong players like State Farm and Progressive, requires continuous innovation to maintain market share.

What makes Geico unique

  • GEICO's direct-to-consumer model allows it to offer competitive rates by eliminating intermediaries, unlike many traditional insurance companies.
  • The company's extensive online presence and user-friendly website provide a seamless customer experience for managing policies and filing claims, setting it apart from competitors.
  • GEICO's memorable advertising campaigns have significantly boosted brand recognition and customer loyalty, a competitive edge in the crowded insurance market.