Full-Time
Leasing Manager
Paragon Properties
Compensation Overview
$29/hr
+ Leasing move-in bonus
Troy, MI, USA
In Person
Bachelor's
Category
 Real Estate (1) |
|---|
Required Skills
Microsoft Office
Sales
CRM
Social Media
Word/Pages/Docs
Marketing
Yardi
Customer Service
Excel/Numbers/Sheets
Microsoft Outlook
Requirements
- At least 1 year of on-site Leasing Consultant or Assistant Manager experience, or customer service-oriented experience.
- A high school diploma or equivalent is required.
- Excellent verbal and written communication, interpersonal, leadership, coaching, and conflict-resolution skills.
- Superior sales ability.
- Computer proficiency, including Microsoft Office applications such as Word, Excel, and Outlook.
- Exceptional customer service skills.
- A professional appearance and demeanor.
- Basic math skills.
- Ability to work independently with minimal guidance and as part of a team.
- Reliable and dependable attendance at the work site.
- Ability to handle multiple tasks in a fast-paced environment and adapt to changing assignments and priorities.
- Superior knowledge of Fair Housing guidelines, applicable state, local, and federal laws, and safety compliance.
Responsibilities
- Facilitate and perform all aspects of the apartment leasing process.
- Tour prospective residents through vacant, market-ready units and model apartments.
- Maintain a closing percentage of 40–50%.
- Conduct routine and ongoing follow-up with prospective residents through the point of sale, according to company policy.
- Prepare applicant files and move-in calculators; review applications for approval or denial; follow up with applicants regarding application status; and conduct move-in orientations when needed.
- Monitor move-ins for compliance with renters insurance requirements.
- Record email, telephone, and in-person traffic and rentals in property management software, and manage the customer relationship management queue.
- Actively manage the move-in and renewal processes.
- Assist the Manager with final inspections of market-ready units and determine whether additional work is needed.
- Manage lease expiration processes.
- Prepare weekly occupancy reports and submit them to Operations and the Regional Manager.
- Maintain in-depth knowledge of the community and area competition; complete detailed monthly market surveys and conduct monthly phone and quarterly in-person competition shops.
- Plan and execute site marketing and advertising, and ensure weekly email blasts are sent to residents and prospects.
- Manage the social media presence and content on Facebook, Instagram, and similar platforms, and respond to consumer questions.
- Perform outreach marketing to local businesses and employers.
- Monitor and analyze traffic patterns, team closing ratios, marketing budget expectations, renewal information and rates, and overall market dynamics; provide current and accurate information to supervisors, owners, and owners’ representatives upon request.
- Enter service requests into Yardi immediately and inform the maintenance supervisor or manager of emergency work orders.
- Answer residents’ questions about the community, work orders, rent, and community rules, and follow up promptly on unresolved resident requests or problems.
- Inspect the community, models, and vacant units, and report deficiencies or liabilities immediately to the Manager.
- Communicate professionally and consistently with residents, prospects, and internal team members.
- Plan and attend resident social activities.
- Perform other duties and special projects requested by management.
- Attend job-specific training classes and train other leasing staff members.
- Manage and motivate leasing staff, and conduct regular marketing meetings to ensure sales performance meets expectations and resident and prospect records are maintained accurately.
- Promote a positive work environment by leading by example.
Desired Qualifications
- College-level education.
- Industry knowledge.
- Experience with Yardi.