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Full-Time

Senior Director

Customer Success Management, Enterprise Partnerships

Updated on 7/17/2024

Alto Pharmacy

Alto Pharmacy

501-1,000 employees

Prescription delivery and pharmacist care service

Compensation Overview

$185.6k - $232kAnnually

+ Commission + Equity

Senior, Expert

Remote in USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Communications
Management
Requirements
  • 7+ years of strategic Customer Success experience or account management knowledge
  • 7+ years leading a Customer Success or account management team
  • Bachelor’s degree and/or equivalent experience in the healthcare/pharmacy field
  • Ability to travel up to ~30% of the time
  • Excellent presentation, written, communication and interpersonal skills
Responsibilities
  • Act as the single named leader owning the relationship with Enterprise level organizations
  • Implement, launch and manage the success of Enterprise Partners at Alto
  • Work cross functionally with Alto’s product and supply chain teams
  • Partner with the Enterprise Partnerships team on strategy, revenue forecasting, retention and KPI reporting
  • Develop insights into customer data health
  • Expand existing relationships and identify new opportunities within assigned accounts
  • Identify process automation and improvement opportunities
  • Conduct meetings and presentations to drive value for partners
  • Serve as a liaison between assigned accounts and centralized resources
  • Analyze and utilize data through practice management reporting
  • Build strong relationships with cross functional partners
  • Become expert in Alto’s technology platform
  • Demonstrate leadership among peers
  • Expand and build a CSM team to support the evolution of customer needs

Alto Pharmacy offers prescription delivery and pharmacist care, leveraging purpose-built technology to provide a convenient and cost-effective medication experience. The company has fulfilled over three million prescriptions, expanded to twelve markets, and developed a mobile app for medication management and pharmacist consultations.

Company Stage

Series E

Total Funding

$725.8M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-4%

2 year growth

-7%

Benefits

Generous time off

Comprehensive medical, dental, & vision plans

401k

Life & disability insurance

Parental leave

Equity