Business Solutions Analyst I
Updated on 4/9/2024
Tekion

1,001-5,000 employees

End-to-end cloud native automotive platform
Company Overview
Tekion's mission is to build the world's best business applications in the cloud. The company's flagship product helps automotive companies power their retail.
Data & Analytics
AI & Machine Learning

Company Stage

Series D

Total Funding

$435.1M

Founded

2016

Headquarters

Pleasanton, California

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

0%

2 year growth

48%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Business Research
Project Management
Strategy Development
Business & Strategy
Requirements
  • 5+ years of DMS experience in the auto industry
  • Proven experience implementing SaaS solutions in large and small auto dealerships
  • Experience working in an early-stage startup environment is a plus
  • Exceptional written and verbal communication skills
  • Established ability to articulate technical jargon into consumable levels of understanding for adult learners
  • Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
  • 3+ years in Project Management or Project Lead role is preferred
  • Travel (flying) is less than 10%
Responsibilities
  • Oversee and facilitate dealership user training and support through the implementation lifecycle
  • Provide DMS training to dealership staff in all departments and have fun while doing it
  • Guide and direct additional implementation specialists assigned to the project to ensure high execution
  • Obtain critical milestone signoffs from key dealership contacts
  • Proactively identify implementation risks and mitigate them effectively and efficiently
  • Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook
  • Must successfully complete an 8-10 week certification/training program and display a strong grasp of product and process knowledge retention
  • Demonstrated history of sustaining a positive attitude during high-stress situations with both dealer partners (DP) and internal teams
  • Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions
  • In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows
  • Deep understanding of Tekion products, including end-user workflows and configurations
  • Knowledge and understanding of implementation processes, including adjacent internal teams role & responsibility with the project
  • Represent Tekion in a positive and professional way in all dealership interactions
  • Work closely with the Implementation manager to set and manage dealership expectations
  • Foster relationship with all dealership personnel and stakeholders