Client Team Lead

Great opportunity to join our Commercial Lines team! Are you a bright, outgoing, people-oriented person? If so, this is the career for you.

As a Client Team Lead you will be responsible for the administration and operation of a group of P&C Service team members. Direct supervision and direct handling and servicing of accounts in accordance with the practices, policies and procedures of HUB to ensure exceptional client service and satisfaction. This role requires an individual who is professional and who displays the drive, determination and self-motivation to lead a team while handling a book of business.

Your job responsibilities as a Client Team Lead:

• Manage and service a small book of business while ensuring adherence to HUB Broker and GPL Regional standards.

• Hire, train, and develop client support associates in collaboration with the Director of Client Relations.

• Supervise and motivate department personnel, conducting performance appraisals and fostering a positive team environment.

• Provide technical expertise on coverage, acting as a subject matter expert for team training and special projects.

• Coordinate workloads within the department to ensure efficiency and coverage, while providing backup support when needed.

• Foster strong relationships with producers, clients, and carriers to align with corporate goals and ensure client satisfaction.

• Review operations reports, approve time tracking and expenses, and assist with career development and training needs.

• Ensure compliance with HUB and GPL standards, providing guidance on quality control and industry regulations.

Qualifications:

• Seven to ten years of leadership experience, with a focus on team management and development.

• Two to five years of experience in insurance client management and enterprise client management.

• Associate’s degree or equivalent preferred; relevant work experience may substitute for education.

• Advanced professional designation (e.g., CISR, CIC) preferred or in progress.

• Experience with property and casualty operations and insurance-related software (Epic preferred).

• Strong knowledge of insurance agency operations.

• Excellent verbal and written communication skills.

• Self-motivated, detail-oriented, and able to work effectively in a fast-paced environment.

• Strong organizational, multi-tasking, and interpersonal skills.

• Ability to handle confidential information and meet tight deadlines.

We are the perfect fit if you:

• Are seeking a progressive work environment at a rapidly growing organization

• Have an entrepreneurial spirit and are challenged by the opportunity to grow the business

• Are focused on learning and development to enhance your industry knowledge and expertise

• Are a self-starter willing to invest time and energy to learn the technical aspects of our business

• Believe in integrity and building success by developing relationships with others

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve customers, communities and colleagues.

Why Choose HUB?

At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

What we offer you:

• A rewarding career helping local businesses in the community

• Rewards for top performers

• Parental Paid Leave

• Medical/dental/vision/life insurance

• Health Savings Account

• 401k matching program

• Voluntary insurance option

• Life and disability Plans

• A rewarding career helps local businesses in the community

• A work/life balance because that’s important for all of us

• Opportunity to learn from the expertise of your coworkers

• Growth- HUB is growing, and so can your career

• Ability to be part of a motivated, winning team

Department Account Management & ServiceRequired Experience: 7-10 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: Associate degree (2-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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