Operations Coordinator

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Operations Coordinator - Guest Services - UH Truman Medical Center (Mon - Fri 8a - 4:30p)101 Truman Medical Center

Job Location

Kansas CityKansas City, MissouriGuest Services UHTMCFull time8:00AM - 4:30PM40

Think of the Operations Coordinator as the heartbeat of the Guest Services Department — the go-to person who keeps everything running smoothly. You’ll be the friendly face (and voice!) who greets inquiries, listens to patient and visitor concerns, and makes sure each one finds its way to the right Patient Liaison for follow-up. At the same time, you’ll handle requests you can solve on the spot, ensuring guests feel heard, respected, and supported.

In this role, you’ll become the department’s information hub — the one who knows where to go, who to call, and how to help. You’ll support our ambassadors, juggle multiple priorities with grace, and keep the operation moving with professionalism and heart.

Beyond people skills, you’ll put your organizational talents to work by managing supplies and equipment, creating reports and visuals for the Senior Director, and keeping the administrative side of Guest Services humming. If you enjoy problem-solving, helping others, and being the calm in the middle of the storm, this is the role for you.

What You’ll Bring

Minimum Must-Haves

• A high school diploma or GED.

• 2+ years of office management experience with Microsoft Office skills (Outlook, Excel, Word, etc.) and a knack for picking up new systems quickly.

• 4+ years of hands-on customer service experience where you’ve shown empathy, professionalism, and strong communication skills.

• Great judgment — you know when to act, when to listen, and when to escalate.

• A polished, professional presence with the ability to stay cool under pressure.

• Organization wizardry: attention to detail, juggling tasks, setting priorities, and meeting deadlines.

• A team-first mindset — willing to jump in and support wherever needed.

• Emotional intelligence: you pick up on the little cues (tone, body language, word choice) that help you meet someone’s needs in the moment.

Bonus Points If You Have:

• Bilingual skills — being able to connect with more people is always a win.

• Extra tech skills, especially Excel or Access.

• Experience creating reports, tables, or graphs that make data come alive.

This role is perfect for someone who loves connecting with people, thrives in a fast-paced environment, and finds satisfaction in making the hospital experience just a little bit easier for patients, families, and staff.