Full-Time

Operations Telephony Strategy Manager

Posted on 9/9/2024

OneMain Financial

OneMain Financial

5,001-10,000 employees

Provides personal loans for consumers

Financial Services

Mid

Somerset, KY, USA + 2 more

More locations: Fort Mill, SC, USA | Evansville, IN, USA

Hybrid - Requires in-office presence in Evansville, IN; London, KY; or Fort Mill, SC.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Communications
Management
Requirements
  • Bachelor’s degree in business administration, computer science, engineering, or related field
  • 3 – 5 years of call center management experience
  • 3 – 5 years Product or Portfolio management experience
  • Familiar with Telephony solutions such as auto dialer, Virtual Assistants, and Telephony solutions supporting remote work.
  • Proficient in Microsoft products, specifically Excel, Outlook, and Teams
  • Exceptional verbal and written skills
  • Sound judgment in problem solving and solutions to minimize risk
  • Skills to influence cross functional teams towards timely completion of activities.
Responsibilities
  • Collaborating with cross functional teams, create important insights into the effectiveness of our current strategies, identify key opportunities for improvement and develop business cases and testing plan to execute against those opportunities.
  • Effectively summarize and present results and insights to management.
  • Organizes and lead meetings with various departments.
  • Acts as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems
  • Evaluate Telephony industry products against key strategic initiatives.
  • Collaborates with internal and external customers and vendors to determine voice communications system requirements.
  • Ensures required IT services are identified, developed and supported to the satisfaction of the business unit/division.
  • Leads or coordinates cross-functional project/program teams from design to delivery of fully developed products that are ready for customer use.
  • Provides timely and accurate information and status updates to functional leaders.

OneMain Financial provides personal loans to individuals, particularly those who may not qualify for traditional banking services due to lower credit scores or financial challenges. The company offers both secured loans, which require collateral like a car or home, and unsecured loans that do not. This variety allows customers to address different financial needs, such as debt consolidation or home improvements. OneMain generates revenue through interest and fees on these loans and has a securitization platform called Springleaf Funding Trust, which enables it to bundle and sell loans as securities to investors. This process helps OneMain maintain a steady flow of capital for lending. Additionally, the company offers other financial products, including insurance and credit information, to better serve its customers. OneMain's goal is to provide accessible financial solutions tailored to the needs of its clients, supported by a strong branch network and online resources.

Company Stage

IPO

Total Funding

N/A

Headquarters

Baltimore, Maryland

Founded

1912

Growth & Insights
Headcount

6 month growth

4%

1 year growth

0%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven credit scoring models can improve creditworthiness assessment and reduce defaults.
  • Digital lending platforms offer expansion opportunities to reach tech-savvy younger consumers.
  • Partnership with Pagaya enhances risk assessment and loan personalization through AI algorithms.

What critics are saying

  • Increased competition from fintechs offering lower rates could erode market share.
  • Rising interest rates may lead to higher default rates among lower credit score customers.
  • Class action lawsuit over Military Lending Act violations could incur legal costs and reputational damage.

What makes OneMain Financial unique

  • OneMain offers both secured and unsecured loans, catering to diverse financial needs.
  • The Springleaf Funding Trust securitization platform provides a steady capital stream.
  • Extensive branch network enhances customer-centric service and personalized financial solutions.

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