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Full-Time

Operations Telephony Strategy Manager

Confirmed live in the last 24 hours

OneMain Financial

OneMain Financial

5,001-10,000 employees

Provides personal loans for consumers

Financial Services

Mid

Somerset, KY, USA + 2 more

More locations: Fort Mill, SC, USA | Evansville, IN, USA

Hybrid - Requires in-office presence in Evansville, IN; London, KY; or Fort Mill, SC.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Communications
Management
Requirements
  • Bachelor’s degree in business administration, computer science, engineering, or related field
  • 3 – 5 years of call center management experience
  • 3 – 5 years Product or Portfolio management experience
  • Familiar with Telephony solutions such as auto dialer, Virtual Assistants, and Telephony solutions supporting remote work.
  • Proficient in Microsoft products, specifically Excel, Outlook, and Teams
  • Exceptional verbal and written skills
  • Sound judgment in problem solving and solutions to minimize risk
  • Skills to influence cross functional teams towards timely completion of activities.
Responsibilities
  • Collaborating with cross functional teams, create important insights into the effectiveness of our current strategies, identify key opportunities for improvement and develop business cases and testing plan to execute against those opportunities.
  • Effectively summarize and present results and insights to management.
  • Organizes and lead meetings with various departments.
  • Acts as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems
  • Evaluate Telephony industry products against key strategic initiatives.
  • Collaborates with internal and external customers and vendors to determine voice communications system requirements.
  • Ensures required IT services are identified, developed and supported to the satisfaction of the business unit/division.
  • Leads or coordinates cross-functional project/program teams from design to delivery of fully developed products that are ready for customer use.
  • Provides timely and accurate information and status updates to functional leaders.

OneMain Financial provides personal loans to individuals, particularly those who may not qualify for traditional banking services due to lower credit scores or financial challenges. The company offers both secured loans, which require collateral like a car or home, and unsecured loans that do not. This variety allows OneMain to meet diverse financial needs, such as debt consolidation and home improvements. Revenue is generated through interest and fees on loans, and the company also utilizes a securitization platform called Springleaf Funding Trust to bundle and sell loans as securities, ensuring a steady flow of capital for further lending. OneMain distinguishes itself by focusing on customer-centric solutions, offering personalized financial support through its extensive branch network and online resources. The goal of OneMain Financial is to provide accessible financial solutions to clients across the U.S.

Company Stage

IPO

Total Funding

N/A

Headquarters

Baltimore, Maryland

Founded

N/A

Growth & Insights
Headcount

6 month growth

4%

1 year growth

0%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • OneMain's acquisition of Foursight Capital expands its reach into the auto lending market, diversifying its portfolio and growth opportunities.
  • The company's Build: Credit Fundamentals education program demonstrates a commitment to financial literacy, potentially fostering long-term customer loyalty.
  • Significant investments from firms like Adage Capital Partners and Benjamin F. Edwards & Company indicate strong market confidence in OneMain's business model and growth prospects.

What critics are saying

  • Facing a class action lawsuit over alleged Military Lending Act violations could damage OneMain's reputation and financial standing.
  • The competitive consumer lending market requires continuous innovation and adaptation to maintain market share.

What makes OneMain Financial unique

  • OneMain Financial specializes in serving nonprime consumers who often lack access to traditional banking services, setting it apart from many competitors.
  • The company's securitization platform, Springleaf Funding Trust, provides a unique method of capital generation through bundling and selling loans as securities.
  • OneMain's extensive branch network across 44 states enhances its customer-centric approach, offering personalized financial solutions both online and offline.