Full-Time
Workforce Manager
Residential Services
Posted on 9/9/2026
Waypoint Maine
Compensation Overview
$50k - $55k/yr
Sanford, ME, USA
In Person
Travel between homes and administrative sites across the service area is required.
Bachelor's
Category
 Social & Community Services |
|---|
Required Skills
Word/Pages/Docs
Quality Assurance (QA)
Excel/Numbers/Sheets
Requirements
- Two to five years of experience working with individuals with developmental disabilities.
- Strong management, organizational, and communication skills.
- Strong computer skills and advanced-level proficiency in Microsoft Word and Excel.
- A valid driver's license from the current state of residence.
- Proficiency in speaking, reading, and writing English.
- Experience leading a team.
- Ability to transfer and reposition adults weighing up to 100–200 pounds with another staff member and/or mechanical lift as needed.
- Ability to stand, walk, run, shuffle, kneel, bend, twist, grasp firmly, and raise hands above the head.
- Ability to use a computer, phone, and other standard office equipment for extended periods.
- Ability to travel between homes and administrative sites across the service area.
Responsibilities
- Oversee scheduling for residential programs and assign direct support professionals based on experience and credentials such as Certified Residential Medication Aide credentials.
- Provide after-hours and weekend on-call coverage for residential-program staffing needs and fill shifts when needed.
- Interview, hire, train, schedule, and supervise Per Diem and Flex direct support professionals.
- Maintain and update the master schedule in Makeshift to accurately reflect current staffing patterns submitted in Ascentra.
- Maintain communication with Directors and House Managers regarding staffing concerns, needs, and submitted staffing patterns.
- Provide program oversight in the absence of a House Manager as needed.
- Assist with training and ongoing support of new managers.
- Assist with training and support of direct support professionals.
- Troubleshoot program issues and bring concerns to the Directors.
- Spend time in each program developing relationships with staff and members to ensure communication and follow-through on leadership decisions.
- Review Incident Reports and Reportable Events for thorough, timely reporting and approval.
- Maintain direct support professional and Certified Residential Medication Aide credentials.
- Apply knowledge of the Home and Community Based Services Rule and licensing regulations and transfer this knowledge to program staff as needed.
- Attend staff meetings to communicate Waypoint policies and bring concerns to the Director.
- Assist with Person-Centered Plan paperwork as needed.
- Attend webinars, in-services, and training sessions relevant to maintaining or expanding the knowledge base.
- Perform other work-related duties as assigned.
Desired Qualifications
- A BS/BA degree in a related field.