UX Engineer

Who we are

Jellyvision is known for ALEX®, the market-leading employee decision support platform that has earned the company thousands of customers, millions of users, and more than $600m in lifetime sales, profitably. While we’re so grateful for our success in the employee market to date, we have big ambitions to help those transitioning from employer sponsored care into the world of Medicare. Accordingly, a small team has been tasked with designing, developing, and iterating on a platform that will be the go-to resource for Medicare beneficiaries, reducing decision-making stress, increasing satisfaction with plan choices, and ultimately improving health outcomes by guiding users to the best possible coverage for their health, lifestyle, and financial well-being.

Because this initiative is in incubation stage, we need team members who are:

• Scrappy, resilient figure-it-outters and comfortable with ambiguity.
• Deeply market and customer obsessed; every interaction is an opportunity to learn, improve, and better serve beneficiaries.
• Excellent communicators and collaborators who work with others to do what needs to be done, often wearing multiple hats as people in startups tend to do.
• Champions of progress over process.

Here are some values that are front and center in all that we do:

GUIDING PRINCIPLES

1. Simplicity and Clarity at the Core: Transform the often overwhelming and confusing world of Medicare into an intuitive, user-friendly experience that breaks down complex terms and options into clear, actionable steps.
2. Personalization for All: Recognize the unique needs of each beneficiary by delivering tailored advice that considers their health status, financial situation, and lifestyle, ensuring they choose the Medicare plan that best fits their individual circumstances.
3. Trustworthy Guidance: Serve as a reliable source of information, leveraging up-to-date data and expert insights to ensure that beneficiaries are making decisions based on accurate, relevant, and unbiased information. When we have limitations, we name them.  When there’s ambiguity in a choice for a user, we make sure they know it. And we play no favorites with any vendor in the ecosystem. We serve the user and the user alone.
4. Empathy and Support: Understand the emotional and psychological aspects of making healthcare decisions, offering compassionate support that helps alleviate anxiety and build confidence during the decision-making process. We speak to “you,” our user, and bring personality, humility, humanity, and honesty into every word we share.
5. Continuous Innovation: Stay ahead of the curve by continuously improving, integrating feedback from users, and adopting new technologies and methodologies to enhance the user experience and ensure the tool remains relevant in an ever-evolving healthcare landscape.
6. Joy. (Or at least a healthy sense of humor) in service of our users and colleagues alike.

What’s the role?

We’re looking for a front-end powerhouse with a broad range of design expertise and a passion for innovation to help us bring our Medicare product to life. The UX Engineer is responsible for combining research, data, UX thinking, and design execution to produce wonderfully intuitive and scalable user experiences. You’ll also need to be an influential communicator who can easily articulate your ideas to teammates, stakeholders, and users. We’re a team of bridge builders who believe that storytelling and evangelizing are critical parts of the creative process. 

The UX Engineer partners with our cross-functional product team to understand business and user goals, from ideation through execution. As an advocate for the user, you’ll be integral throughout the entire product lifecycle to ensure our users can confidently and successfully choose the right Medicare coverage for them.

What you’ll do to be successful 

1) Transform the complexities of Medicare and a deep understanding of user needs into intuitive, accessible, and scalable patterns and interfaces 

• Distill complex ideas down to clear visuals, developing impactful solutions based on research, internal design principles, and industry best practices.
• Develop scenarios, system maps, task flows, wireframes, rapid prototypes, and detailed specs to communicate design decisions.
• Conduct user research and usability testing to validate design decisions and drive internal alignment on product improvements.
• Translate mockups and prototypes into responsive and interactive UI components and clean, efficient code using modern frameworks that work seamlessly across different devices and screen sizes.
• Make decisive design choices and be able to articulate those choices to team members and stakeholders.

Success will be measured by internal and external stakeholder feedback, research and user testing, and product success metrics.

2) Collaborate with a small cross-functional team throughout all stages of development

• Drive the development of the user experience through collaborative ideation and brainstorming.
• Partner with our Writer, Visual Designer, and Developers to align the UI with hosted script, copy, animations, and data integration.
• Collaborate with our Visual Designer to leverage and improve our design system.
• Embed with Developers to ensure the quality of UX and UI throughout planning, execution, QA, and deploys.
• Ensure cross-browser and cross-platform compatibility of the UI, testing and troubleshooting issues as they arise.
• Openly give and take constructive feedback, incorporating revisions with minimal oversight.

Success will be measured by rework/revision time, work completed on time and on budget.

3) Embrace innovation, exploring new tools and technology to enhance the user experience

• Be willing to go deep, embracing the technical nature of our products and leveraging data-driven design.
• Understand the capabilities of nonlinear animation tools like Rive used by our Visual Designer to drive a richer visual experience.
• Explore new tools and techniques to ethically evolve the user experience and human-AI interaction patterns to be as seamless and personalized as possible.
• Be familiar with and curious about AI tools and strategies, staying current on their strengths and weaknesses, and how they can be applied to the design process.

Success will be measured by internal and external stakeholder feedback, research and user testing, and product success metrics. 

Experience & skills you’ll need

• 5+ years of professional experience in UX design and front-end development
• Strong portfolio demonstrating UX design and implementation of intuitive, user-centered design solutions 
• Expert in online content presentation, layout, and information design
• Expert in current and emerging web and mobile interaction design patterns and trends
• Strong knowledge of HTML, CSS, JS, React (next.js/Typescript/etc.), and other front-end technologies, with a solid understanding of rendering issues in modern desktop and mobile browsers
• Deep understanding of accessibility standards (WCAG) tailored to a senior audience
• Strong knowledge of Figma and other rapid prototyping tools
• Strong written and oral communication skills, with an ability to advocate for the user and drive design decisions
• Ability to thrive in a fast-paced work environment, adapting quickly and managing a dynamic workload
• Humble, curious team player with a strong desire to collaborate cross-functionally
• Previous experience in highly complex or regulated industries is a plus

The Details 

• Location: Remote 
• Starting Salary: $95,000 - $110,000 

What Jellyvision will give you

Check out our benefits here!

Jellyvision is committed to continuous evolution and fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, age, disability, sexual orientation, gender, gender identity/expression, country of origin, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), criminal histories consistent with legal requirements or any other basis protected by law...we just want amazing people who are willing to grow along with us.

Although we have a Chicago-based HQ that employees are welcome to work out of whether they’re local or just visiting, this position is also eligible for work by a remote employee out of CA, CO, FL, GA, IL, IN, KY, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA or WI.

Thank you for your interest in Jellyvision