Full-Time

Technical Account Manager

Confirmed live in the last 24 hours

Veza

Veza

51-200 employees

Cloud-based identity access management platform

Enterprise Software
Cybersecurity

Expert

Remote in USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor’s Degree or equivalent experience.
  • At least 10 years in technical account management, customer success engineering, or a related role, with extensive experience in IAM solution deployment and management.
  • Experience with hosted platforms, including private/public cloud IaaS, PaaS, and SaaS.
  • Proficiency with IAM protocols (SAML, OAuth, SCIM), governance, and identity providers (e.g., PingFederate, Okta, ForgeRock).
  • A customer-centric approach to problem-solving, with a proven track record of managing end-to-end project lifecycles in an engineering capacity.
  • Experience in a technical customer-facing position at a software company.
Responsibilities
  • Act as the go-to advisor, providing customers with in-depth technical guidance on Veza’s platform and its integration within their unique environments. This includes ongoing and hands-on support integrating additional applications.
  • Design and implement innovative end-to-end technical solutions that meet customer objectives and optimize their identity security strategies.
  • Own the customer relationship from onboarding through renewal, advocating for their needs and ensuring their priorities are represented in escalations and product development.
  • Train customers to be self-sufficient with Veza’s platform, empowering them to maximize value and align the solution with their strategic goals.
  • Conduct regular business and technical reviews, including Quarterly Business Reviews (QBRs), to track progress against KPIs, identify areas for improvement, and plan for future growth.
  • Perform regular health checks to monitor customer environment stability, identify risks, and recommend technical adjustments that support sustained success.

Veza provides a cloud-based platform focused on identity access management (IAM) for organizations. Its main product, the Veza Access Control Platform, offers a detailed view of who has access to various resources within a company, enabling real-time monitoring of access levels and potential identity threats. The platform is particularly useful for large enterprises with complex cloud environments, as it integrates with all enterprise systems to give a comprehensive overview of access permissions. This is facilitated by an Authorization Graph that organizes authorization data for real-time analysis. Veza operates on a subscription model, allowing clients to pay a recurring fee for the service, which can scale with their needs. Additionally, the platform automates access reviews and manages the identity lifecycle, reducing administrative tasks and downtime. Veza's credibility is highlighted by its partnership with Blackstone, showcasing its strong presence in the market.

Company Stage

Series C

Total Funding

$125M

Headquarters

Palo Alto, California

Founded

2020

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

5%

2 year growth

82%
Simplify Jobs

Simplify's Take

What believers are saying

  • Veza's selection by Digital River to replace a legacy IGA solution underscores its capability to modernize identity security infrastructure.
  • The appointment of Mike Towers as Chief Security & Trust Officer brings seasoned leadership and expertise in digital trust and cybersecurity.
  • Strategic integrations with platforms like Google Drive and CrowdStrike enhance Veza's ability to secure enterprise data and combat identity breaches.

What critics are saying

  • The competitive IAM market requires Veza to continuously innovate to maintain its edge over established players.
  • Dependence on subscription-based revenue means that customer retention is critical for financial stability.

What makes Veza unique

  • Veza's innovative Authorization Graph provides real-time analytics on access permissions, setting it apart from traditional IAM solutions.
  • The platform's seamless integration with over 200 enterprise systems, including custom and on-premises apps, offers unparalleled coverage and flexibility.
  • Veza's focus on automating the entire identity lifecycle, from provisioning to deprovisioning, reduces administrative overhead and enhances security.

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