Deployment Enablement Team-Associate 2

Process specialists are responsible for ensuring that all steps in a process are completed correctly and on time.

• Executing or implementing processes, procedures, or methods as per the prescribed SOP guidelines and SLA requirements

• Executing activities for multiple work streams or processes within, independently, determining priority of tasks;

• Utilizing analytical ability through troubleshooting and evaluating various systems and tools including Microsoft Excel. 

• Making decisions and solving problems independently, with the expectation to consult with a supervisor on more difficult issues

• Aid the deployment team on other operational and backend activities, as per the approved service requests

• Report to the Process SME on timely completion of prescribed process steps daily.

Desired Skills and Experiences:

Excellent interpersonal and communication skills.

• Must be proactive, flexible, able to think outside of the box and solve creatively. 

Exceptional time-management skills with ability to multi-task and work under tight deadlines.

• Demonstrate learning agility to learn new processes and unlearn obsolete processes

• Support to the team’s execution of assigned tasks and behaviors such that KPIs and SLAs are met. 

• Provide analytical support to business teams. 

• Prior experience in process related to compliance checks or KYC related processes in financial institutions.

• Maintain confidentiality about all employee, client and company records

• Understanding of Compliance / Audit and Deployment processes

• Perform centralized compliance checks, maintaincompliance trackers, populate process quality reports,perform transactional schedule management tasks.

• Release or escalate potential matches accordingly as stipulated in the working instruction to originating business unit and relevant compliance department. 

• Perform basic schedule changes, movement of bookings and unavailability in the scheduling systems.

• Follow-ups on low utilized, very high utilized professionals, schedule adherence, unavailability time etc.

• Perform confirmation checks and follow-ups with ETs with high drop / schedule changes.

Preferred Skills and Experiences:

• Basic knowledge of using the workforce management systems will be preferred.

• Basic knowledge about working on SharePoint.

• Previous experience of working in a Consulting firm / Big 4 (Tax and Assurance) Deployment function with Compliance checking will be an added advantage.