Product Operations and Strategy Manager

Posted on 9/12/2023

INACTIVE

51-200 employees

Secure, contactless hospitality software enhancing guest experience.

Company Overview

Canary Technologies, a leading provider of hospitality software solutions, offers a comprehensive suite of tools that not only secure guest data but also significantly enhance the guest experience. With a unique competitive advantage in their industry-leading features such as Contactless Mobile Check-in, Digital Authorizations, and Digital Amenity Ordering, they ensure PCI compliance and have successfully reduced chargebacks/fraud by up to 90%. Their team's deep understanding of the hospitality industry, combined with their ability to anticipate and meet hoteliers' needs, has earned them the trust of thousands of hotels worldwide.

Consumer Software

B2B

Company Stage

Series B

Total Funding

$47M

Founded

2018

Headquarters

San Francisco, California

Growth & Insights

Headcount

6 month growth

↑ 15%

1 year growth

↑ 47%

2 year growth

↑ 139%

Locations

New York, NY, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Agile

Data Analysis

Marketing

Market Research

Sales

Communications

CategoriesNew

Business & Strategy

Sales & Account Management

Operations & Logistics

Product

Requirements

Proven experience in product management, strategy, or operations (ideally within the software or technology industry and with a focus on B2B SaaS products)
Strong analytical and problem-solving skills, with a keen ability to leverage data to make informed decisions
Excellent communication and collaboration skills to work effectively with cross-functional teams
A customer-centric mindset
Impact: Be part of a forward-thinking company that is transforming the hospitality industry
Growth: Opportunity for professional development and career advancement in a high-growth startup environment
Innovation: Work with cutting-edge technology and a passionate team dedicated to pushing boundaries
Collaboration: Collaborate with talented professionals who share a common vision and purpose
If you are an ambitious and strategic thinker with a passion for making a difference in the Hospitality Industry, we invite you to apply for the Product Operations and Strategy Manager role at Canary Technologies. Join us in shaping the future of hospitality technology!

Responsibilities

Product Strategy Development:
Collaborate with the leadership team to define and refine product strategies, considering market trends, customer feedback, and business goals
Conduct market research and competitive analysis to identify opportunities and threats
Develop a deep understanding of the Hospitality Industry and its evolving needs
Product Operations:
Oversee product deployment and implementation processes, ensuring seamless onboarding for customers
Collaborate with customer success and support teams to monitor product performance and gather user feedback
Identify and address operational bottlenecks to improve product efficiency
Cross-functional Collaboration:
Foster strong relationships with product development, marketing, and sales teams to ensure alignment on product goals and messaging
Act as a bridge between technical and non-technical teams, translating customer needs into actionable product requirements
Performance Metrics:
Define and track key performance indicators (KPIs) for product success
Use data and analytics to measure product performance, identify areas for improvement, and drive product optimization

Desired Qualifications

Bachelor's degree in Business, Marketing, Computer Science or related field (MBA or equivalent experience is a plus)
Experience with agile development methodologies and product management tools is a plus

Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

Position Overview:

As a Product Operations and Strategy Manager at Canary Technologies, you will play a pivotal role in driving the success and growth of our product portfolio. You will be responsible for developing and executing strategies to ensure our products meet the evolving needs of the Hospitality Industry. You will collaborate closely with cross-functional teams, including product development, marketing, and customer success, to drive product excellence and operational efficiency. This role is ideal for a dynamic, data-driven individual who excels at balancing strategic thinking with operational execution.

Key Responsibilities

Product Strategy Development:

Collaborate with the leadership team to define and refine product strategies, considering market trends, customer feedback, and business goals
Conduct market research and competitive analysis to identify opportunities and threats
Develop a deep understanding of the Hospitality Industry and its evolving needs

Product Operations:

Oversee product deployment and implementation processes, ensuring seamless onboarding for customers
Collaborate with customer success and support teams to monitor product performance and gather user feedback
Identify and address operational bottlenecks to improve product efficiency

Cross-functional Collaboration:

Foster strong relationships with product development, marketing, and sales teams to ensure alignment on product goals and messaging
Act as a bridge between technical and non-technical teams, translating customer needs into actionable product requirements

Performance Metrics:

Define and track key performance indicators (KPIs) for product success
Use data and analytics to measure product performance, identify areas for improvement, and drive product optimization

Qualifications

Bachelor’s degree in Business, Marketing, Computer Science or related field (MBA or equivalent experience is a plus)
Proven experience in product management, strategy, or operations (ideally within the software or technology industry and with a focus on B2B SaaS products)
Strong analytical and problem-solving skills, with a keen ability to leverage data to make informed decisions
Excellent communication and collaboration skills to work effectively with cross-functional teams.
A customer-centric mindset
Experience with agile development methodologies and product management tools is a plus

Why Join Canary Technologies?

Impact: Be part of a forward-thinking company that is transforming the hospitality industry.
Growth: Opportunity for professional development and career advancement in a high-growth startup environment.
Innovation: Work with cutting-edge technology and a passionate team dedicated to pushing boundaries.
Collaboration: Collaborate with talented professionals who share a common vision and purpose.

If you are an ambitious and strategic thinker with a passion for making a difference in the Hospitality Industry, we invite you to apply for the Product Operations and Strategy Manager role at Canary Technologies. Join us in shaping the future of hospitality technology!

We also work hard to ensure Canary is a fun and exciting place to work. How do we do this?

First, we’ve added Canary Days to the calendar as company holidays to ensure that the team has one long weekend each month.

Second, we have a list clubs and perks listed below that create space for us to hang out:

Self Improvement Club: We meet each month and share our personal goals for the month. We are able to expense $75 towards any purchases that helped us achieve these goals.

Fireside Chat: We meet each month to discuss a wide range of issues. This group was started focused on women’s issues and has expanded in scope over the last several months.

$50 to stay at any hotel that uses Canary Check-in

Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!

$500 travel reimbursement: We offer you the chance to visit our offices in either San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!