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Director Client Success
Posted on 11/30/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 10+ years of TPA/health insurance carrier experience
  • 5+ years Account Management experience in employer-sponsored benefits
  • Bachelor's Degree or equivalent experience
  • Strong leadership and team management skills
  • Demonstrated abilities with process development and improvement as well as change management
  • Advanced knowledge of Microsoft Office products (Excel, Power Point, Word)
  • Excellent oral and written communications; an ability to present information in a way that establishes rapport, persuades others, gains understanding
  • Strategic Thinking - Knack for sorting through clutter to find the best route, often by pulling up from the current complexity to identify patterns that guide future direction and allow one to narrow the options and articulate the options from which others can work backward
  • Business Acumen - A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond their own function
  • Systems/Analytical Thinking - Demonstrates the ability to think fluidly and integrate information. Able to anticipate non-linear and non-obvious relationships. Often includes an ability to think holistically/conceptually - very powerful when accompanied by ability to communicate & clarify tactically
  • Flexibility/Working through Ambiguity - Tendency to be energized by new experiences/perspectives that test assumptions and thinking. Considers different points of view, sometimes with fragmented information, to arrive at practical, effective, actionable next steps
  • Communicate - Managers discuss the company's vision and strategies, the department's direction and goals, and in times of crisis, what we know and don't know to make sure team members know what they need to know
  • Clarify - As managers, it's up to us to clarify what good looks like. What do we expect? What do our clients, customers or colleagues need? If our teams are not performing as expected, managers must clarify expectations and ensure understanding
  • Coach - Managers provide recognition and feedback; help team members find solutions to challenges; amplify good and filter weaker aspects of organizational culture and the work as they coach employees in their day-to-day performance and their growth and career development
  • Connect - Managers help our teams see their collective purpose and how their work connects to the greater whole. We connect people within our company and network
  • Customize - As managers, we need to understand what makes each team member unique, and then customize, tailor and adapt how we support them
Responsibilities
  • You will be responsible for the ongoing development of the department while managing daily department activities, building and implementing policies, processes and procedures, ensuring adequate support and deepening of Centivo client relationships and all levels of strategic and tactical support on behalf of Centivo to ensure high levels of satisfaction and retention
Centivo

201-500 employees

Self-funded employer health plan
Company Overview
Centivo’s mission is to bring affordable, high-quality healthcare to the millions of Americans who struggle to pay their healthcare bills. The company is building an alternative to traditional insurance carriers, by offering the technology, network, customer support, and population health management to fully administer health benefits for all or a portion of an employee population for self-funded employers.
Benefits
  • Insurance: Medical, dental, vision, life & diability
  • 401k plan
  • Access to a health savings account
  • Commuting and dependent care FSA
  • Competitive salary, bonus, & equity
Company Core Values
  • Empathy
  • Resourcefulness
  • Integrity
  • Possibility
  • Reliability
  • Teamwork & Collaboration