Full-Time

NOC DBA Team Lead

Posted on 4/27/2024

Navisite

Navisite

1,001-5,000 employees

Cloud migration and enterprise application services

Consulting

Senior

Remote in USA

Required Skills
Communications
MySQL
SQL
Customer Service
Oracle
Requirements
  • Bachelor's Degree (or work experience equivalent) and at least 4 years work experience in DBA environment
  • Must have worked in a global environment handling 24*7*365 operations
  • Business Analysis experience, with a keen sense for core business functions
  • In-depth working knowledge of server, network, and storage technologies
  • Previous experience with various database technologies, such as Oracle, Microsoft SQL Server, MySQL, DB2, and others
  • Some experience and knowledge in Systems Administration, Storage Operations and Administration
  • Previous experience working in a monitoring environment
  • Ability to understand new technologies quickly
  • Ability to lead a team by giving direction, handling escalations and any conflict that may arise
  • Ability to interface with management team by keeping them informed on a daily/weekly basis
  • Excellent oral and written communication skills
  • Must maintain the highest level of integrity, courtesy, and respect while interacting with internal and external stakeholders
  • Must possess the ability to handle multiple projects concurrently and function in a fast-paced, demanding, high growth environment, and be customer-service oriented
  • Must possess knowledge of ITIL processes and have experience leading or at least using ITIL processes within an organization and NOC
  • Past experience in working with both SQL and Oracle technologies
  • In-depth experience on database work
  • In-depth experience monitoring multiple remote customers databases
  • ITIL certification
Responsibilities
  • Collaborate with the resources of Network Operations Center (“NOC”) to ensure compliance of Operational policies, standards and procedures.
  • Work closely with NOC Engineers to help optimize and build new procedures to improve response time and reliability of supported services.
  • Create and demonstrate special procedures during the Incident Management that ensures restoration of services with minimal customer impact and highest degree of communication - both internally and externally.
  • Work closely with NOC Engineers, Specialists, Vendor Partners to ensure network integrity and availability.
  • Create and publish daily, weekly and monthly reports to highlight performance of the team and clearly marking the efficiencies achieved over a period of time.
  • Work cross-functionally to ensure that all trouble tickets are promptly and effectively resolved.
  • Create, document and follow processes across shifts towards a smooth functioning of the command center.
  • Ensure timely response and updates from the NOC on database related tickets, collaborating as required cross functionally.
  • Identify and support for the training objectives for DBA related work.
  • Support and assist with certification and training initiatives for continued education of the NOC technicians.
  • Responsible for hiring, coaching, goal setting, performance reviews, termination, rewards, training, development and scheduling.
  • Work with a variety of IT and business groups to analyze, trouble shoot, and develop technical requirements while maintaining excellent business relationships.

As a leader in cloud migration, enterprise application modernization, and data management, this company offers a compelling work environment for those keen on pioneering SAP services and cloud solutions. The focus on intelligent automation and cybersecurity solutions for global brands provides employees with a dynamic and forward-thinking atmosphere to develop professionally. Here, one can engage with cutting-edge technology and contribute to the innovation that helps businesses thrive in a digitally connected world.

Company Stage

M&A

Total Funding

$30M

Headquarters

Andover, Massachusetts

Founded

1996

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
INACTIVE