Responsibilities:

• Collaborate with the resources of Network Operations Center (“NOC”) to ensure compliance of Operational policies, standards and procedures.
• Work closely with NOC Engineers to help optimize and build new procedures to improve response time and reliability of supported services.
• Create and demonstrate special procedures during the Incident Management that ensures restoration of services with minimal customer impact and highest degree of communication - both internally and externally.
• Work closely with NOC Engineers, Specialists, Vendor Partners to ensure network integrity and availability.
• Create and publish daily, weekly and monthly reports to highlight performance of the team and clearly marking the efficiencies achieved over a period of time.
• Work cross-functionally to ensure that all trouble tickets are promptly and effectively resolved.
• Create, document and follow processes across shifts towards a smooth functioning of the command center.
• Ensure timely response and updates from the NOC on database related tickets, collaborating as required cross functionally.
• Identify and support for the training objectives for DBA related work.
• Support and assist with certification and training initiatives for continued education of the NOC technicians.
• Responsible for hiring, coaching, goal setting, performance reviews, termination, rewards, training, development and scheduling.
• Work with a variety of IT and business groups to analyze, trouble shoot, and develop technical requirements while maintaining excellent business relationships.

Qualifications:

• Bachelor’s Degree (or work experience equivalent) and at least 4 years work experience in DBA environment 
• Must have worked in a global environment handling 24*7*365 operations
• Business Analysis experience, with a keen sense for core business functions
• In-depth working knowledge of server, network, and storage technologies 
• Previous experience with various database technologies, such as Oracle, Microsoft SQL Server, MySQL, DB2, and others
• Some experience and knowledge in Systems Administration, Storage Operations and Administration
• Previous experience working in a monitoring environment
• Ability to understand new technologies quickly
• Ability to lead a team by giving direction, handling escalations and any conflict that may arise
• Ability to interface with management team by keeping them informed on a daily/weekly basis
• Excellent oral and written communication skills
• Must maintain the highest level of integrity, courtesy, and respect while interacting with internal and external stakeholders 
• Must possess the ability to handle multiple projects concurrently and function in a fast-paced, demanding, high growth environment, and be customer-service oriented
• Must possess knowledge of ITIL processes and have experience leading or at least using ITIL processes within an organization and NOC
• Past experience in working with both SQL and Oracle technologies
• In-depth experience on database work
• In-depth experience monitoring multiple remote customers databases
• ITIL certification