Join a leading fintech company that’s democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the team + role
We’re looking for an experienced Content Designer to join us on our mission to make financial wellness accessible to everyone. This role supports the Platform org, working across two teams:
- Customer Care: Create a best-in-class support experience for our customers, from diagnosing their issues to connecting them seamlessly to the best solutions. You’ll design cutting-edge conversational AI and recommendation products to make sure our customers are getting the right help at the right times.
- Customer Trust & Safety: Ensure Robinhood is a safe and trusted place for our customers. You’ll design features, tools and campaigns that protect their privacy and data, keep their accounts secure, and let them move their money with confidence.
As the first Content Designer to support Platform, you’ll have a broad scope and the opportunity to shape and uplevel the design practice in this space. You may be a good match if you’re great at zooming in and out to balance multiple priorities, feel equally at home with big-picture strategy and hands-on details, and know how to scale yourself effectively. You have deep empathy for our customers at crucial moments when they may feel vulnerable—and design clear, intuitive experiences that let them know Robinhood has their back.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do
- Partner with product, design, data science, and research to create well-articulated experiment plans and shape the product roadmap
- Design content that drives meaningful customer experiences with measurable business impact
- Incorporate performance metrics and user research into content decisions for product experiences
- Lead partners through content-first frameworks, workshops, and strategy
- Create and advocate for clear, concise, and understandable language that best communicates our mission externally
- Develop frameworks, guidelines, audits, and processes to help define and enhance product content at Robinhood
What you bring
- 4-6+ years helping people through understandable Content Design or UX Writing
- Ability to think, concept, and build at a systems level
- Eagerness to shape product direction and vision from ideation through post-launch
- Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints
- Experience collaborating with designers, product managers, and user researchers
- Familiarity working with compliance and legal teams during the content development and approval process
- A portfolio or selection of writing samples and past work to share
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$145,000—$170,000 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$128,000—$150,000 USD
Zone 3 (Lake Mary, FL)
$113,000—$133,000 USD
Click here to learn more about Robinhood’s Benefits.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review Robinhood’s Privacy Policy please review the specific policy applicable to the country where you are applying.
