Business Solutions Senior Manager

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Job title: Senior Manager - Business Solutions - Middle Office Onboarding

Function: Asset Management

Team: Client Operations - Onboarding

Job Location: Mumbai

Shift Hours: UK

Overall Job Purpose

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Senior Manager — Business Solutions – Middle office OB

The Senior Manager —is an experienced individual contributor within M&G’s wider Business Solutions team, responsible for delivering end-to-end execution of market facing onboarding activities and operational setup activities. Working as part of the wider Business Solutions team, the Senior Manager ensures timely, controlled and accurate operational setups and onboarding tasks for assigned events. The role emphasises hands-on operational configuration (fund, custody, market, instrument and derivatives setups), coordination of third-party operational set-ups, quality control of peer work and support for Business Analysts, Project Managers or Onboarding Managers on wider onboarding events.

Accountabilities/Responsibilities:

Primary Responsibilities (including but not limited to):

• Execute end-to-end delivery of  market facing onboarding activities, including operational set-up tasks across all asset classes and markets. (listed assets, cash, currency and OTC & ETD derivatives.

• Perform hands-on operational set-ups for assigned events including :, custody, derivative clearing and collateral management set up, , cash,  currency & OTC  counterparty onboarding/  set-ups across applicable asset classes.

• Act as the operational lead for assigned events, coordinating with Business Analysts, or Onboarding Managers to ensure operational readiness and timely cutover.

• Coordinate directly with external custodians, administrators and third-party providers to secure operational set-ups in downstream systems; manage queries and follow-up to completion.

• Provide QC of operational set-ups completed by peers (Other senior Manager, Managers, Senior Analysts or equivalent), performing validation checks on account structure, custody instructions, mandate details, market/instrument configurations, settlement instructions and IBOR/fund accounting configuration where applicable.

• Support supplier oversight activities for assigned items: participate in supplier meetings, contribute to reconciliations and assist remediation tracking for operational defects.

• Conduct pre-go-live operational readiness checkpoints for assigned events; record outcomes, raise pre-go-live issues and confirm remediation before cutover.

• Support early post-implementation validation and reconciliations for own events to confirm operationalisation and identify residual defects for remediation.

• Contribute to risk and compliance by following onboarding procedures, implementing assigned audit actions and escalating control issues promptly.

• Identify and propose process improvements and small-scale automation/RPA opportunities related to operational set-ups; support UAT and implementation testing for changes.

• Provide guidance and ad-hoc coaching to more junior colleagues on operational set-up standards and tooling; support knowledge-sharing activities organised by the VP or team lead.

• Maintain and update onboarding and operational setup procedures and runbooks for tasks within own remit.

• Maintain up-to-date knowledge of relevant regulatory and market developments and ensure work is performed in line with M&G policies and regulatory requirements.

Stakeholder engagement

• Work closely with Business Solutions leadership, Onboarding Specialists, Business Analysts, Project Managers, Investment teams, Client Service, Custody, Legal & Compliance, Operations and Technology.

• Liaise with external custodians, administrators and third-party service providers to resolve operational queries and to coordinate system set-ups and cutovers for assigned events.

• Engage with wider stakeholders where required, focusing primarily on events owned or operationally executed by the Senior Manager.

Regulatory compliance and standards

• Stay informed on regulatory product-level changes (e.g., FCA, AIFMD, EMIR, SFTR or other relevant regimes) and ensure operational set-ups align with regulatory and internal policy requirements.

• Implement and maintain internal procedures to preserve control and regulatory standards for operational set-ups

Knowledge, Skills, Experience & Educational Qualification

Education and experience Requirements:

• Minimum 6–8 years’ relevant experience with significant hands-on exposure to operational set-ups, client onboarding, fund launches, or investment operations.

• Demonstrable experience performing and validating operational set-ups (fund, custody, market, instrument and derivatives configurations) and coordinating with third-party providers.

• Experience managing onboarding and transition events as lead.

• Practical knowledge of global fund structures (UCITS, AIFs, OEICs, SICAVs) and their operational implications.

• Good working knowledge of asset classes (public/private equities, fixed income, derivatives ETD/OTC, FX, money markets) and fund accounting/IBOR impacts.

• Strong stakeholder management with the ability to influence peers and liaise with external providers.

• Solid task management skills with demonstrated use of plans.

• Understanding of regulatory requirements affecting onboarding (e.g., MiFID II, FATCA, CRS, AIFMD) with the ability to apply controls in day-to-day work.

• Experience working with outsourced service providers and familiarity with supplier governance/oversight activities.

• Strong analytical, communication and problem-solving skills; attention to detail and strong documentation discipline.

• Proven experience performing QC or validation checks and running operational readiness checkpoints prior to go-live.

• Proficiency with Microsoft Office suite and familiarity with industry platforms such as BRS/Aladdin or similar is desirable.

Desirable:

• Experience producing management information and using metrics to drive improvements.

• Practical familiarity with transition cost analysis, UAT, implementation testing or small-scale automation/RPA projects.

• Exposure to ESG considerations in product onboarding.

• Prior experience in a client-facing front-office or market-facing operations role.

Qualifications

• Professional, Post Graduate or equivalent qualification.

• Project management qualification (Prince2, PMP) or equivalent training.

• Industry certifications in fund operations, custody or regulatory compliance.

Behavioural Competencies / Personal Attributes

• Strong domain knowledge of middle office processes, supplier management and outsourced operating models.

• Excellent problem‑solving and analytical capability; experienced in root‑cause analysis and mitigating operational risk.

• Proficient at managing own workload and prioritising effectively.

• Clear and concise communicator able to liaise with external suppliers, internal teams (change, compliance, product) and senior stakeholders.

• Coaching and knowledge‑transfer skills; comfortable teaching and reviewing work.

• Calm under pressure and able to prioritise between competing operational demands.

• Collaborative: builds effective relationships across teams and geographies; shares knowledge and supports peers.

• Accountable: takes ownership for delivery of assigned tasks and escalates appropriately.

• Adaptable: comfortable with changing priorities, tight deadlines and international working patterns.

• Continuous improvement mindset: seeks efficiencies, suggests pragmatic changes and supports implementation.

• Detail-oriented and methodical: strong focus on accuracy when performing operational setups and QC activities

M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic 

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it Forward Together: Forming cross-functional teams to seize the right opportunities and solve real problems.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.