Director of Information Technology

Role overview

The Director of Information Technology (IT) is a strategic leader responsible for being a change agent for innovation, optimizing IT assets (software, hardware, and people), and ensuring the alignment of IT solutions with business goals and objectives. This role requires a visionary approach to technology adoption, a deep understanding of cutting-edge IT trends, and the ability to lead a high-performing team in a fast-paced, agile environment. The Director of IT will work closely with senior leadership to develop and implement technology strategies that enhance operational efficiency, security, and scalability.

This individual will leverage the company's strategic objectives to develop robust team-level and individual contributor goals, manage and mentor a team of IT professionals, and ensure the effective delivery of technology solutions.

They will oversee corporate IT Systems Administrations, Solutions, and Service Desk teams which operate both inside and outside the United States.

What you'll do

Leadership & Team Management

• Foster a culture of innovation, agility, and collaboration while holding team members accountable for their deliverables
• Develop and implement training programs and user documentation to empower employees to leverage IT tools effectively
• Lead IT and corporate policy adoption and alignment with business stakeholders
• Build and manage high-performing IT teams with clear goals, key performance indicators (KPIs), and a focus on continuous improvement
• Provide leadership with frequent updates, including successes, challenges, and strategic recommendations
• Act as a primary point of escalation for IT-related issues, ensuring swift resolution and minimal disruption
• Be a thought partner to team members on the development of comprehensive system/application documentation, including requirements, processes, and procedures
• Develop and coach senior staff, fostering an inclusive and high-performing work environment
• Conduct performance assessments including individual and team opportunities for increased impact and effectiveness
• Manage relationships with technology vendors, partners, and contractors
• Manage IT budget in collaboration with senior management and our FP&A partner ensuring alignment with the company’s financial and strategic goals
• Assume leadership of IT Software Governance Committee to drive decisions and actions

Technology Strategy & Execution

• Develop annual strategic roadmap to enhance business capabilities and efficiencies
• Oversee the development and execution of the IT strategies and manage multiple large scale projects concurrently 
• Lead the adoption of automation, and AI-driven technologies to enhance operational efficiency for corporate IT applications
• Confirm that cybersecurity requirements are implemented to protect company IT assets and meet compliance with industry regulations
• Optimize IT infrastructure, ensuring high availability, scalability, and cost-effectiveness
• Negotiate vendor contracts and service level agreements to maximize value
• Identify emerging information technologies to keep the company at the forefront of innovation keeping our IT ecosystem modernized
• Develop business cases for major system implementations, upgrades, and technology investments
• Establish IT governance frameworks and best practices to ensure data integrity, security, and compliance
• Define and monitor KPIs to track IT performance, encouraging continuous improvement
• Ensure timely delivery of IT projects, addressing risks, dependencies, and resource constraints
• Plan and execute IT communication strategies, keeping stakeholders informed of key developments
• Maintain a strong understanding of Identity Access Management and Governance (IAM/IAG) and Privileged Access Management (PAM) standards
• Act as the team’s primary point of contact for escalated issue (system/staff) resolution, resource capacity and quarterly planning

What you'll bring

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field
• 10 years of experience in IT leadership roles within a technology-driven environment; this is not a step-up role, have to been there and done it before
• Strong experience in system administration, infrastructure, solutions engineering, IT service desk operations 
• Solid understanding of Agile methodologies, modern IT service management practices and proven track record of implementation of them on a large team.
• Have worked with Cybersecurity and Enterprise Applications team and can comprehend and converse about those areas 
• Proven experience leading IT transformation and digital innovation initiatives
• Ability to align IT strategy with business objectives, ensuring technology drives company success
• Experience managing IT budgets, vendor relationships, and technology investments
• Strong leadership, communication, and stakeholder management skills
• Strong project management skills with the ability to lead large-scale initiatives, on time and budget
• Commitment to continuous learning, staying updated with the latest IT trends and industry best practices
• Ability to develop and coach senior staff, fostering an inclusive work environment
• Strong understanding of functional goals with the ability to positively influence team efficiency
• Effective communication and interpersonal skills, with the capability to collaborate with others
• Ability to prioritize and act quickly on priorities if we need to pivot