Installation Manager @ Window Nation

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation’s main goals. With growth always being our number one priority, we’re committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

The Installation Manager reports to the Branch Manager based in this location and is responsible for overseeing and managing the installation of replacement windows, siding and doors in their assigned market area. The Installation Manager will ensure that both the work completed, and the customer’s satisfaction meets or exceeds company standards.

Core Role Responsibilities

Recruits, selects, trains, and manages direct reports
Performs Services & Measures as necessary
Select, monitor and validate 1099c installation crew, document and maintain skill matrix. Process install pay.
Responsible for warehouse operations to include adequate inventory of installation materials is maintained at all times and scheduled warehouse auditing
Serves as customer service liaison when install related problems arise
Works with scheduling coordinators to ensure appropriate crew assignments
Oversees job sites to ensure quality installs are complete; attends remeasurements appointments when necessary
Responsible for quality job inspections to ensure crew performance is at the highest standards
Delivers materials to job sites when required
Approves additional costs on job sites
Manages run rates & guild quality scores
Maintaining a driving record that meets company’s insurance standards

Basic Qualifications

HS Diploma or GED
4+ years of leadership experience
4+ years of warehouse management
3+ years of customer issue resolution experience
Experience working with installation crews
Valid driver’s license

Preferred Qualifications

College degree or other secondary education preferred
High proficiency-level in Microsoft Office Suite
Expertise in CRMs; Salesforce experience a plus
Customer-centric mindset
Demonstrated success in deadline-driven and high-pressure environment

Window Nation cultivates a culture of inclusion that respects our employees’ individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.