DOL VETS TAP QC/Master Trainer

Position Description

JOIN OUR TEAM to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.

The DOL VETS TAP program is in need of a skilled and compassionate Quality Control Evaluator/Master Trainer Team member who will execute the quality control program as directed by the Quality Control Lead.  This program is designed to ensure continuous sustainment of established standards for classroom facilitation, employment counseling, Veteran services, training, and curriculum development. 

*Must be available to work core hours (10am - 3pm Eastern Standard Time)*

In this role, you will:

• Assist with revising/updating the objectives in cooperation with the DOL customer needs
• Aid with planning, promoting, and organizing training activities related to quality performance improvement and sustainment
• Provide assistance with investigating customer complaints
• Create and work to close Corrective Action plans that address identified issues/concerns while monitoring progress under the general direction of the Quality Control Lead
• Validate that processes are successful and deliverables quality maintained by observing work in-progress, soliciting feedback from various stakeholders, and assessing trends/outcomes
• Ensure that training for DOL VETS TAP Facilitators and Employment Navigators is timely, relevant, and completed
• Participate with conducting sustainment training programs for Facilitators and Employment Navigators
• Observe and evaluate staff performance, provide mentorship/guidance regarding work performed for improvements, and answer training inquiries from staff
• Create and submit reports documenting findings and observations
• Participate in program reviews and staff training, provide contributions to curriculum development, in addition to generating reports and assessments
• This position requires remote work and travel to alternative locations for assigned work duties. Work hours are required to include core business hours of 10 am to 3 pm, Monday through Friday, in the employee’s respective time zone
• Will travel, as required

Qualifications

To be successful in this role, you will have:

• Bachelor's degree in any discipline from an accredited college or university
• 3 years of experience as a professional trainer or facilitator supervising others
• 5-7 years of related experience
• Experience planning, directing and coordinating training and development activities
• An understanding of private and public sector employment processes
• Ability to work during core business hours (10am - 3pm Eastern; Monday - Friday)
• Strong writing skills
• Strong time management skills
• Flexible schedule, able to work across world time zones
• Ability to manage personal schedule and meet deadlines
• Prior experience as a classroom instructor/facilitator and/or military transition counselor
• Experience providing direct client support/services
• The ability to travel up to 25%

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses encouraged to apply.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].