Operations Analyst

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious goals and need team members who can thrive in a fast-paced, evolving environment. If building a leading TPA and tackling long-standing challenges in the claims space excites you, we’d love to meet you.

About the role

As an Operations Analyst, you will play a pivotal role in supporting operational delivery and ensuring execution on high-priority initiatives. This role is designed to provide direct leverage to the Claims Operations function by:

• Building and maintaining Notion workspaces (databases, relations, rollups, dashboards, templates, permissions)
• Supporting projects, both new and existing, by structuring documentation, updating tasks, and ensuring processes are clear and repeatable
• Maintain dashboards to track performance metrics such as task completion rates, cycle times, and program status
• Assisting with process mapping and enhancements
• Other operational duties as needed

Who You Are

• Insurance-savvy: Background knowledge in insurance or claims to spot when something doesn’t align
• Systems builder: Comfortable working in Notion and translating requirements into usable structures
• Detail-oriented: Ensures processes and tasks are documented fully
• Execution-focused: Thrives on getting things done
• Collaborative: Works effectively across teams
• Adaptable: Balances multiple ongoing initiatives in a fast-paced environment

What we need

We need you to do all the things typical to the role:

• Build, update, and manage Notion pages, databases, dashboards, and documentation

• Execute and document process enhancements
• Maintain operational dashboards
• Break down initiatives (e.g., onboarding, process overhauls) into digestible execution components
• Ensure documentation is accessible and up to date

Requirements

• 2+ years in insurance, claims operations, or related field (insurance background strongly preferred)
• Strong organizational skills and attention to detail - comfortable balancing multiple, competing priorities
• Clear communicator across teams
• Familiarity with Notion or similar tools
• Bachelor’s degree or equivalent experience
• Experience building dashboards or structuring workflows

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!