Full-Time
Commercial Customer Success Manager
Updated on 5/2/2024
AI-powered enterprise automation platform
Mid
New York, NY, USA
- BS or equivalent education
- 3+ years of experience in consulting, customer success management and technical account management
- Experience in Integration and/or business automation
- Understanding of large complex businesses with many stakeholders
- Comfortable operating with revenue targets
- Impressive track record of high customer retention and growth
- Strong sense of customer empathy and customer-centrism
- Excellent interpersonal and communication skills
- Strong problem solving and analytical thinking
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
- A passion for and belief in the power of automation to drive business value
- Prior Experience in Digital Transformation preferred
- Soft Skills / Personal Characteristics: Ability to effectively prioritize tasks and manage time, even under high-pressure situations; Highly organized, able to manage many projects concurrently; Issue management and resolution-focused; Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set; Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience; Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly; Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge
- Develop and maintain strategic business relationships with customers to drive adoption and retention
- Provide technical Workato product expertise
- Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
- Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes
- Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups
- Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
- Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
- Become the trusted customer advisor and be the customer advocate within Workato
- Be available to work US hours
Workato, an AI-powered enterprise automation platform, stands out in the field of process automation with its emphasis on security, governance, and scalability. This company offers a low-code, no-code experience, making it accessible to a broad range of professionals including those without deep technical skills. Workato's commitment to developing thousands of automation "recipes" positions it as a leader in driving efficiency and innovation in workflow management for over 17,000 distinguished clients.
Company Stage
Series E
Total Funding
$421.2M
Headquarters
Mountain View, California
Founded
2013
6 month growth
↑ 8%1 year growth
↑ 8%2 year growth
↑ 4%Benefits
Flexible working arrangements
EAP
Health insurance
Stock options
Professional development
PTO
Company events & recreation time