Technical Product Manager

Platforms & Infrastructure

Posted on 3/14/2023

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

AWS

Market Research

Communications

Requirements

At least 3 years of experience developing products that are designed for a technical customer, and have scaled to solve enterprise-level problems, such as cloud developer platform products or API products
Experience and knowledge of cloud technologies (AWS highly desirable)
Comfortable articulating the big picture and mapping and communicating the technical details of a system to stakeholders, customers and partners
Ability to generate very strong product plans and build buy-in across more than one team, including government partners and other contractors
Ability to influence decision-making at all levels within an organization, using a variety of skills and tools
Strong bias towards action; ability to step up into team gaps and ambiguous situations to structure the team's action plan
Ability to execute with incomplete information; great product instincts and an ability to create order from divergent needs
Ability to identify market trends and shifts that will affect product direction, and updating plans based on future expectations
Ability to generate very strong product plans and build buy-in across more than one team, including government partners and other contractors
Excellent written and verbal communication skills for technical, user experience, and project management trade-offs; enthusiastic and structured communicator
An adaptive, empathetic, collaborative, and positive mindset
Must have lived in the United States for at least three (3) of the past five (5) years
An active green card or citizenship is required
Candidates who are offered a job with Nava must possess work authorization which does not require sponsorship by the employer for a visa now or in the future
Offer of hire is contingent upon completion of a background check that includes a criminal record history review
Applicants selected for this position may be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances
If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time

Responsibilities

Define the vision, strategy, roadmap, and measures of success for platform and infrastructure products, including data infrastructure, data pipelines, and API ecosystems
Influence our government clients and shape their overall strategy to modernize mainframe systems and unlock the value of cloud infrastructure and API-first approaches
Work with designers, product managers, project managers and technical leads to discover and synthesize market research, user needs, business requirements, and technical approaches
Engage with developer teams to understand user needs and pain points, and work closely with designers and engineers on your team to iterate and improve upon the developer experience
Define the direction, scope, and priority of projects, from high level initiatives to specific features, user stories, and business metrics
Work with technical leads to ensure performance, scalability and reliability of technical products, platforms and patterns
Work with cross-disciplinary teams to build solutions that are optimized for security and privacy
Design systematic and scalable approaches that enable customers to migrate and modernize to the cloud
Based on customer and stakeholders needs, develop, rollout and support modern DevSecOps methods, tools, and capabilities for developers and end-users
Identify, prioritize, and deliver new product assets, working backwards from customer needs. Product assets may include, but are not be limited to: market messaging, customer engagement tools, reference architectures and implementations, maturity models, a product knowledge base, service-integration solutions, and new platform services
Understand, research and follow technical trends in the industry and in general. Assess emerging products and companies to measure their potential value or threat to the cloud development platform we are developing, and make recommendations on which new technologies to invest in or leverage
Proactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractors
Represent Nava's outcome-centric and user-centric approach in discovery meetings with agencies and contractors
Measure progress towards business goals or user needs and translate data insights into action
Review technical specifications, architecture and networking plans, and act as the Product SME in security, scalability and infrastructure design discussions
Ensure requirements and user stories are fully understood and that implementation plans match expectations
Serve as a product spokesperson and subject matter expert to the technical/developer community

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.

As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.

These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.

Position summary

We believe that structural change requires working at all levels, not only improving service experiences and program outcomes, but agency adaptability. By building modern cloud-based platforms and infrastructure, we help government agencies migrate off legacy systems so that they are better able to flexibly adapt to changing needs over time.

We’re looking for a Technical Product Manager to help our government clients undergo digital transformation so that they can be more responsive and adaptive to changing priorities and user needs.

As a product manager for platforms and infrastructure, you’ll be responsible for the foundational components that other government teams use to build digital products and services. You’ll be focused on both the developers using your product, and the end users they serve. Combining your technical fluency and product management skills, you’ll help government clients deliver on their goals of modernizing legacy systems, and migrating critical functions and data to the cloud.

You will have a significant strategic impact and will be uniquely positioned and empowered to make a huge impact on Nava’s mission to reimagine how our government serves its people.

What you’ll do

Define the vision, strategy, roadmap, and measures of success for platform and infrastructure products, including data infrastructure, data pipelines, and API ecosystems
Influence our government clients and shape their overall strategy to modernize mainframe systems and unlock the value of cloud infrastructure and API-first approaches
Work with designers, product managers, project managers and technical leads to discover and synthesize market research, user needs, business requirements, and technical approaches
Engage with developer teams to understand user needs and pain points, and work closely with designers and engineers on your team to iterate and improve upon the developer experience
Define the direction, scope, and priority of projects, from high level initiatives to specific features, user stories, and business metrics
Work with technical leads to ensure performance, scalability and reliability of technical products, platforms and patterns
Work with cross-disciplinary teams to build solutions that are optimized for security and privacy
Design systematic and scalable approaches that enable customers to migrate and modernize to the cloud
Based on customer and stakeholders needs, develop, rollout and support modern DevSecOps methods, tools, and capabilities for developers and end-users.
Identify, prioritize, and deliver new product assets, working backwards from customer needs. Product assets may include, but are not be limited to: market messaging, customer engagement tools, reference architectures and implementations, maturity models, a product knowledge base, service-integration solutions, and new platform services
Understand, research and follow technical trends in the industry and in general. Assess emerging products and companies to measure their potential value or threat to the cloud development platform we are developing, and make recommendations on which new technologies to invest in or leverage.
Proactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractors
Represent Nava’s outcome-centric and user-centric approach in discovery meetings with agencies and contractors
Measure progress towards business goals or user needs and translate data insights into action
Review technical specifications, architecture and networking plans, and act as the Product SME in security, scalability and infrastructure design discussions
Ensure requirements and user stories are fully understood and that implementation plans match expectations
Serve as a product spokesperson and subject matter expert to the technical/developer community

Required skills

At least 3 years of experience developing products that are designed for a technical customer, and have scaled to solve enterprise-level problems, such as cloud developer platform products or API products
Experience and knowledge of cloud technologies (AWS highly desirable)
Comfortable articulating the big picture and mapping and communicating the technical details of a system to stakeholders, customers and partners
Ability to generate very strong product plans and build buy-in across more than one team, including government partners and other contractors
Ability to influence decision-making at all levels within an organization, using a variety of skills and tools
Strong bias towards action; ability to step up into team gaps and ambiguous situations to structure the team’s action plan
Ability to execute with incomplete information; great product instincts and an ability to create order from divergent needs
Ability to identify market trends and shifts that will affect product direction, and updating plans based on future expectations
Ability to generate very strong product plans and build buy-in across more than one team, including government partners and other contractors
Excellent written and verbal communication skills for technical, user experience, and project management trade-offs; enthusiastic and structured communicator
An adaptive, empathetic, collaborative, and positive mindset

Compensation range: $100,000-$153,000

Other requirements

● Must have lived in the United States for at least three (3) of the past five (5) years.

● An active green card or citizenship is required.

● Candidates who are offered a job with Nava must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.

● Offer of hire is contingent upon completion of a background check that includes a criminal record history review.

● Applicants selected for this position may be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.

Perks working with Nava

● Your well-being is important to us, so we offer highly competitive benefits for medical, dental, and vision

● 20 days of PTO accrued, 12 days paid federal holidays, 5 floating holidays, unlimited sick leave

● 16 weeks of fully paid parental leave and weekly meal deliveries during leave

● Sabbatical Leave

● 401k contributions match at 4% of your salary

● Flexible work arrangements

● $1,000 new home office set up budget, monthly phone allowance

● Monthly partial reimbursement for utilities (where applicable)

● $2,000 annual tuition and professional development budget, on top of a LinkedIn Learning license

● Equity stock options

● Employee referral program

● Commuter Benefits

● Short and Long-Term Disability Insurance

● Life and Accidental Death Insurance

● Diverse, inclusive, highly collaborative, and vibrant culture fostering remote work!

Location

You can work in a hybrid work arrangement from one of Nava’s offices in NYC, DC, or San Francisco. We also have fully remote options if you reside in one of the following states:

Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Virginia, Washington, Wisconsin.

*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.

Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.

Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.

201-500 employees

Website

Government service software

Company Overview

Nava's mission is to build capacity deep within public institutions so that services, programs, and entire agencies can continuously respond to people’s needs in a world of change. Nava emerged from the effort to rebuild HealthCare.gov after its troubled launch, and exists to address some of the most complex challenges in the public sector.

Benefits

Medical, dental, & vision
20 days of PTO accrued
Unlimited sick leave
Paid parental leave
Sabbatical leave
401k contributions match at 4% of your salary
Flexible work arrangements
$1,000 new home office set up budget, monthly phone allowance
Monthly partial reimbursement for utilities (where applicable)
$2,000 annual tuition & professional development budget
Equity stock options
Employee referral program
Commuter benefits

Company Core Values

Be active stewards
Pursue the root cause
Think long-term
Build together
Inclusion is essential
Progress takes work