Knowledge Management Intern

Job Description

Rattaché à l’équipe Customer Connect Connectivity, le/la stagiaire contribuera à la capitalisation des connaissances et à l’amélioration continue (accessibilité et cohérence) de la documentation pour l’écosystème de distribution du groupe.

Join the Customer Connect Connectivity team and contribute to the management, optimization, and quality of contents for global partners. This internship offers hands-on experience in content management and coordination with international teams.

1. Document and knowledge management

• Inventory and centralize existing documentation (processes, tools, workflows)
• Standardize formats and structure access to information
• Ensure documents are clear, readable, and updated
• Contribute to content creation (FAQs, how-to guides, etc.) to help users get the most out of the tools.

2. Support and assistance for the Connectivity team:

• Attend meetings and Agile ceremonies (Daily, Sprint Review, etc.) to understand the project lifecycle and the team's challenges.
• Contribute to updating partner information and clarifying internal documentation.
• Participate in knowledge-sharing sessions within a transition environment.

3. Continuous process improvement

• Analyze existing procedures (Demand → Delivery)
• Propose improvements (simplification, automation, standardization)
• Structure management tools (dashboards, ticket tracking)

The objective of this internship will be to map out and develop a target documentation structure.

Qualifications

Qualifications

• Student MBA in Knowledge Management, Information & Documentation, or Project Management, or from a business school with and IT/digital focus.
• Proactivity: taking the initiative to propose improvements to practices.
• Familiarity with collaborative tools such as Jira, Miro, Teams, Confluence.
• Basic knowledge in Agile / Scrum methodology.
• Excellent attention to detail with the ability to conduct thorough quality assurance checks for digital content.
• Strong organizational and project coordination skills, with the ability to manage multiple tasks and meet deadlines.
• Excellent written and verbal communication skills in English.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Writing skills and an analytical mindset: the ability to understand, synthesize, and improve.
• Ability to work collaboratively in a multicultural, international team environment while managing tasks independently.

Additional Information

💡 Why join us?

And what are our commitments?

To the world

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the environmental impact of digital across all our projects.

To your career

• We enable all our employees to maintain a healthy work-life balance and give them the means to shape their working environment in their own image.
• Dedicated Talent Management, continuous improvement, and training and development paths are defined both individually and collectively so that we can grow together, every day.

Concretely, at Accor:

• Remote work possible several days per week from France and flexible working options: work from home, our offices, or even our hotels and coworking spaces thanks to Worklib.

And also,

• ALL - Heartist® program: preferential rates and flash offers for unforgettable stays and experiences across all our Accor locations and with our partners worldwide.
• Heartist® for Good volunteering program: 1 day offered during your working time to get involved with a non-profit organization.
• A Social and Economic Committee (CSE) that supports you in financing your cultural and sports activities.
• Sustainable Mobility Package for using an eco-friendly means of transportation or a “company bike” program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the French Finance Law scale.
• Meal vouchers with a face value of €11.
• A mandatory health insurance plan funded at 50% by Accor, at no additional cost in case of enrollment of your dependents.
• Not to mention attractive working conditions with collaborative workspaces, restaurants, game areas, as well as well-being and sports spaces on site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.
We know how to adapt to the specific needs of our employees, particularly those with disabilities.
We encourage all applications, without distinction of gender, so dare to apply!

For us, recruitment is above all a story of encounters.

Does this role appeal to you? Apply, and we will offer you:

• An initial discussion with our recruitment team to present the key elements of the role or guide you toward a position that may better suit you,
• One or more interviews with managers and team members,
• For certain roles, you may also be asked to complete a test or case study, as well as a questionnaire about your personality and motivations.
• A final interview with our Human Resources team to discuss our Group culture, working environment, training program, and career prospects, as well as the different Group benefits.
• Personalized feedback.