Cloud Application Manager
Posted on 1/31/2023
Clearwater, FL, USA
Experience Level
  • Minimum 5 years of IT management
  • Minimum 5 years of SaaS system administration
  • Minimum 5 years in a technical help desk environment
  • Minimum 3 years of identity access management
  • Experience working in a regulated environment
  • Experience in Microsoft Azure
  • Experience in JAMF
  • Experience in OKTA
  • ITIL certification a plus
  • A+, Security+ a plus
  • Gsuite Certification a plus
  • Team management including resource and project planning
  • Advanced problem-solving skills
  • Excellent analytical skills
  • Strong time management skills with adaptability to manage multiple projects and priorities
  • API scripting ability
  • Strong customer service skills
  • Lead the Cloud Application team by providing resource assessment, assignment, and project leadership
  • Provide a point of ownership for our core Cloud Applications
  • Administer, support, and maintain various SaaS
  • Develop and maintain system automations to assist in cross organization IT workflows i.e onboarding, offboarding and changing of roles for staff
  • Design and Implement industry standard best practice' across all cloud based systems
  • Assist in evaluating SaaS products as needed by the business
  • Schedule, test and deploy cloud-based system updates
  • Assist technical writers in developing tutorials and user self-help articles
  • Review system logs for system health and potential security issues, escalating appropriate problem to IT management
  • Create and document standard operating procedures
  • Design and document system flows and processes
  • Implement and document system improvements and system capability maximization
  • Follow and enforce change management processes
  • Suggest and recommend hiring, promoting, disciplining, and terminating subordinate employees to which the Company gives significant weight

501-1,000 employees

Security platform for security awareness
Company Overview
KnowBe4 enables your employees to make smarter security decisions, every day.
  • Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
  • Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
  • Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
  • Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
  • Remote Work Options
  • Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
  • On-site Life Coach
Company Core Values
  • Radical Transparency
  • Extreme Ownership
  • Culture of Celebration
  • Diversity & Inclusion
  • Global Exposure