Full-Time
Call Center Team Lead
Confirmed live in the last 24 hours
Window Nation
201-500 employees
Home improvement specializing in windows and doors
Compensation Overview
$45k - $50kAnnually
Junior, Mid
Fulton, MD, USA
This position is onsite in Fulton, MD.
- High School Diploma, GED, or equivalent
- 1-3 years of supervisory or Team Lead experience
- Expert proficiency in Microsoft Office
- Experience with Salesforce is a plus
- Ability to lead by example
- Ability to multitask in a fast-paced environment
- Self-motivated, analytical and data driven
- Ability to work well under pressure and get the job done at all costs
- Excellent written and verbal communication skills
- Manage the flow of all inbound and outbound calls
- Schedule and manage appointment availability in all markets
- Create awareness and accountability of all Call Center Agent performance
- Make executive decisions on lead eligibility by qualifying lead requirements
- Ensure accuracy of the data entered into our system
- Oversee escalated calls as needed
- Assist with the implementation of new plans, objectives, and motivational tools
- Develop and implement best team practices
- Assist with your staff's ongoing development by hosting bi-weekly training sessions
Window Nation specializes in home improvement by providing replacement windows, doors, and vinyl siding to homeowners. Their products are custom-made to meet the specific needs of each client, ensuring a perfect fit for various budgets and style preferences. The company operates in major U.S. cities and employs professional installers who take precise measurements to guarantee quality installations. Window Nation differentiates itself from competitors by offering a wide selection of products from over 10 brands, along with special financing options and promotions like "Buy 2 Windows, Get 2 Free." Their goal is to enhance energy efficiency, curb appeal, and overall property value for homeowners, while also making the investment in home improvements more accessible.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Fulton, Maryland
Founded
2006
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Expansion into new markets like Milwaukee indicates growth and increased job opportunities.
- Partnerships with organizations like Habitat for Humanity highlight the company's commitment to community and philanthropy.
- Utilizing advanced project management tools like Wrike can lead to improved efficiency and collaboration within the company.
What critics are saying
- The home improvement market is highly competitive, requiring constant innovation to stay ahead.
- Reliance on promotions may impact profit margins if not managed carefully.
What makes Window Nation unique
- Window Nation offers a wide range of custom-made windows and doors from over 10 different brands, providing more options than many competitors.
- Their emphasis on professional installation ensures precise measurements and longevity, setting them apart from DIY-focused competitors.
- The use of promotions like 'Buy 2 Windows, Get 2 Free' and 'Pay Nothing For 2 Years' attracts cost-conscious consumers, a strategy not commonly employed by all competitors.
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