Full-Time
Service Management Product Specialist
Posted on 10/31/2025
BNY
Global asset management and financial advisory
No salary listed
Pittsburgh, PA, USA + 1 more
More locations: Lake Mary, FL, USA
Hybrid
Hybrid role requiring 4 days on-site per week in Lake Mary, FL or Pittsburgh, PA.
 IT & Security (1) |
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- 5+ years of experience acting as a business analyst working with enterprise application(s) supporting a large user base (10K+)
- 3+ years of technical knowledge of the ServiceNow Platform with a strong focus on ITSM (incident, problem, change, request), CMDB/CSDM data models and understanding of ITIL processes (ITIL v3 or v4 knowledge)
- Bachelor's degree in computer science or a related discipline or equivalent work experience required
- 10 - 12 years of application or infrastructure related experience required; experience in the securities or financial services industry is a plus
- Strong knowledge of ITIL frameworks, change management processes, incident/problem processes, and governance best practices.
- 8+ years of experience with the ITIL module within ServiceNow.
- Experience working with internal and external audit teams.
- ITIL Certification.
- Helpful to be either a ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
- This role is in Lake Mary, FL and Pittsburgh, PA (4 days a week)
- Provide experienced knowledge with ServiceNow capabilities in the Incident, Problem, and Change modules.
- Drive Product Management for the Incident, Problem, and Change controls within ServiceNow.
- Present complex data reports and control information to Senior Management.
- Enforce existing KPIs to track effectiveness across modules.
- Implement and enforce governance policies, procedures, and standards for Incident, Problem, and Technical Change Management.
- Maintain audit-ready documentation of Incident, Problem, and Change activities.
- Ensure compliance with ITIL Change Management best practices.
- Monitor and report on Incident, Problem, and Change metrics.
- Provide reporting, guidance, and training to teams on governance of Incident, Problem, and Change.
- Collaborate with teams to ensure adherence to industry standards (ISO 27001, SCO, etc.).
- Continuously improve processes for efficiency and effectiveness.
- Experience in regulated industries such as finance, healthcare, or government.
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer (desirable)
BNY Wealth provides asset management services to individuals, corporations, and institutions around the world, helping clients manage and optimize their financial lifecycles. It earns revenue from asset management fees, financial advisory services, and transaction-based income. The firm covers a broad range of asset classes and uses an approach that considers global and domestic economic factors such as inflation and growth to identify investment opportunities. The company combines portfolio management, advisory support, and transaction services through a large, multinational workforce, emphasizing long-term client relationships and community impact. Its differentiators include its global reach, scale, diversified revenue streams, and a stated commitment to inclusion, sustainability, and innovation. The goal is to help clients grow and protect wealth over time by finding suitable opportunities across markets while focusing on responsible, client-centered service.
Company Size
N/A
Company Stage
Post IPO Equity
Headquarters
New York City, New York
Founded
1784
Simplify's Take
What believers are saying
- Evergreen funds adoption hits 47% in 2026, boosting BNY's private market liquidity.
- Ripple selects BNY Mellon to custody RLUSD reserves, expanding digital asset revenue.
- Liontrust outsources trading to BNY's solutions across 100 global markets.
What critics are saying
- BNY closes Poole office, cutting 200 UK jobs and sparking talent exodus.
- Cork office shutdown eliminates 1,000 Ireland positions, disrupting European services.
- Ripple crypto custody invites SEC crackdown, triggering client withdrawals within 6-12 months.
What makes BNY unique
- BNY Wealth integrates Active Wealth framework across investing, taxes, and estate planning.
- BNY provides multi-generational family office services for complex holdings management.
- BNY offers global custody and tailored lending for high-net-worth individuals.
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Benefits
Health Insurance
Paid Vacation
Flexible Work Hours
Remote Work Options
Unlimited Paid Time Off
Company News
Bank of New York to close Poole office, affecting 200 jobs.
The American financial services firm BNY Mellon, which employs over 1,000 people in Ireland, is to close its office in Cork.
/PRNewswire/ -- The Bank of New York Mellon Corporation ("BNY") (NYSE: BK), a global financial services company, today announced that it priced an underwritten...
AllianceBernstein has appointed Pawan Panjwani as chief executive officer and country head of India, effective immediately.
Ripple has partnered with BNY Mellon, a global financial institution managing over $2 trillion in assets, to serve as the primary custodian for RLUSD reserves.