Salary Range: 133452.8 to 200179 (Currency: USD) (Pay period: per-year-salary)

What you’ll do:

• Build and maintain strong relationships with customers 
• Act as the primary point of contact for customer onboarding, training, offboarding and renewals 
• Develop and implement customer success plans 
• Conduct regular reviews to ensure customers are achieving their goals 
• Collaborate with sales and product teams to address customer needs and feedback 
• Own and drive contract renewal 
• Collaborate with sales to expand revenue in a land and expand motion 

Required qualifications:

• Bachelor’s degree in business, engineering, or a related field. 
• 8+ years of experience in customer success or account management. 
• 3+ years of experience working with large enterprise customers. 
• Proven experience in revenue renewal and retention for multi-million-dollar contracts. 
• Experience working in a startup environment. 
• Excellent communication and project management skills. 
• Strong problem-solving skills and the ability to think strategically. 
• Ability to work in a fast-paced, dynamic environment. 

Preferred qualifications:

• Strong understanding of AI and robotics technology. 
• Experience building and running a small customer success team at a startup. 
• Familiarity with the defense aviation industry. 
• Familiarity with developer facing software products. 
• Certification in project management. 
• Certification in customer success management. 
• Experience in supporting customers for new products.