General Manager

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

General Manager ClassforKids – in the Access Non‑Profit & Education Division (NPE) 

The Access Group: 

We’re looking for people to join the Access family who share our passion for believing in better, and who will help us continue to grow. 

Love Work. Love Life. Be You. – is central to our success and how we give our customers the freedom to do more of what’s important to them. 

What does Access offer you? 

We offer a blended approach to office working, encouraging collaboration in our thriving offices. We take the development of our people seriously, supporting you with a personalised success plan and career progression opportunities. 

Alongside a competitive salary, 25 days’ holiday (increasing with tenure), a matched pension scheme, and a variety of flexible benefits, you’ll also have a charity day to support a cause that matters to you. 

Role Overview: 

The General Manager ClassforKids role is within the Non‑Profit & Education (NPE) Software Company. The role plays a pivotal role in driving ClassForKids’ sustainable revenue growth, product performance, and customer outcomes.  

Reporting to the NPE SoftCo General Manager, the role is responsible for determining the ClassForKids growth strategy, driving this into executable commercial plans and leading ClassForKids cross‑functional teams to deliver against key financial and customer metrics. 

This role owns the three‑year product‑level commercial strategy, defining the “WHAT” of product direction and enabling delivery through strong matrix leadership. Success requires not only strategic vision and commercial acumen, but a future-ready mindset — the ability to adapt, learn continuously, and harness AI and emerging tools to drive outsized impact. 

Key Responsibilities: 
 

1. Commercial Strategy & Revenue Growth 

• Drive overall revenue growth across retention, expansion, and new business. 

• Own annual revenue targets, forecasting, and product-level commercial planning. 

• Identify market opportunities, competitive threats, and pricing/positioning improvements. Determine plans to execute on those opportunities, execute and deliver the results. 

• Align commercial plans with The Access Group and the NPE SoftCo strategy. 

• Continuously scan for emerging market dynamics and bring new commercial insights to the leadership team 

2. Product Direction & Roadmap Ownership 

• Define and lead the strategic direction for the ClassforKids product. 

• Prioritise product initiatives based on customer needs, commercial impact, and market insights. 

• Ensure alignment between product development, customer value, and go‑to‑market execution. 

• Translate strategy into clear plans for cross‑functional delivery teams. 

• Adapt product priorities fluidly as market conditions, customer feedback, and AI capabilities evolve — comfortable moving between tools and approaches. 

3. Customer Retention & Success (GRR/NRR) 

• Own GRR and NRR targets, partnering with central Access teams to drive improvements. 

• Develop retention strategies, early‑warning mechanisms, and churn mitigation plans. 

• Oversee customer health scoring, adoption initiatives, and risk management. 

• Approach retention challenges systematically — knows when to persist with existing strategies and when to pivot based on data. 

4. Sales Performance & Pipeline Health 

• Build and maintain a strong pipeline to meet revenue and growth targets. 

• Partner with NPE Sales Management on performance, quota attainment, process optimisation, and forecasting. 

• Monitor key commercial metrics including win rates, pipeline coverage, ARR growth, and conversion. 

• Leverage AI and analytics tools to identify pipeline patterns and accelerate conversion. 

5. P&L Ownership & Financial Management 

• Hold full P&L accountability for the ClassforKids product. 

• Manage revenue, cost, margins, and investment decisions to optimise profitability. 

• Oversee commercial budget allocation across sales, marketing, and customer success. 

• Deliver accurate financial reporting and insights to executive stakeholders. 

6. Programme Execution & Operational Excellence 

• Lead implementation of company and SoftCo-wide initiatives affecting product performance and operations. 

• Drive adoption of central processes, systems, and methodologies. 

• Coordinate delivery with Operations and Business Excellence teams and monitor programme KPIs. 

7. People Leadership & Engagement 

• Create a high-performance culture with strong engagement and accountability. 

• Provide clear leadership across matrix teams, ensuring alignment to strategy and objectives. 

• Lead talent development, coaching, and succession planning. 

• Embrace and champion new ways of working, including AI tools, and move fluidly through change without losing execution focus. 

• Share discoveries openly, build collective capability, and amplify your team's successes. Model vulnerability — creating space for others to ask for help and grow. 

• Support your team through uncertainty and organisational change; celebrate progress alongside performance. 

Key Leadership Competencies (Consolidated) 

Strategic Leadership 

• Sets clear commercial direction aligned to long‑term ClassForKids business and product goals. 

• Translates strategy into executable plans with measurable outcomes. 

• Identifies growth opportunities and responds to market dynamics with agility. 

Cross‑Functional Influence 

• Leads and influences ClassForKids teams across sales, product, marketing, CS, finance, and operations. 

• Builds strong matrix teams and drives accountability without hard-line reporting. 

Commercial & Analytical Acumen 

• Strong understanding of AI economics, P&L ownership, pricing, revenue levers, and forecasting. 

• Makes data-driven decisions that balance commercial performance and customer outcomes. 

• Comfortable using AI-powered tools to augment analysis and decision-making. 
  

Customer & Market Insight 

• Understands market trends, competitive landscape, and customer needs. 

• Brings customer insight into product and commercial strategy. 

Change & Stakeholder Leadership 

• Navigates organisational change and platform migrations with confidence. 

• Builds trusted relationships with senior leaders and communicates complex ideas clearly. 

• Aligns diverse stakeholders to shared commercial goals. 

• Works collaboratively with NPE DMT functional directors to ensure that matrix structure (ClassForKids’ functional leaders reporting lines to both Commercial Manager and NPE DMT functional directors)

Experience & Qualifications 

• Proven senior commercial leadership experience, ideally within a software or technology organisation. 

• Prior experience of, or demonstrably strong potential to be successful at, owning product-level strategy, P&L, and revenue outcomes.

• Strong background in SaaS metrics (ARR, NRR/GRR, pipeline management, churn). 

• Skilled in cross‑functional leadership within matrix environments. 

• Excellent analytical, strategic planning, and communication skills. 

• Comfort with AI tool and a demonstrable appetite for continuous learning.  

• Passion or experience within the Non‑Profit or Education sectors (desirable). 

What Are We All About? 

The Access Group is one of the largest UK‑headquartered business management software providers, empowering more than 160,000 organisations across Europe, the USA, and APAC. Our cloud solutions and AI-powered experiences free people to do more of what matters. 

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. At Access, people are at the heart of everything we do. We’re committed to a diverse, inclusive, and high‑performing culture where everyone can thrive. 

If you're excited about the role—even if your experience doesn’t tick every box—we encourage you to apply. We believe in equality, diversity, and the transformative power of being authentically you. 

Let’s make a difference together. 
Love Work. Love Life. Be You. 

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.