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Full-Time

Solutions Delivery Consultant Bilingual

Spanish/English

Confirmed live in the last 24 hours

Nextiva

Nextiva

1,001-5,000 employees

Cloud-based communication solutions for businesses

Enterprise Software

Compensation Overview

$60k - $93kAnnually

Senior, Expert

Remote in USA

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Sales
Communications
Management
Marketing
Customer Service
Requirements
  • Spanish language fluency required (verbal & written)
  • BA/BS degree desired
  • Minimum of 5 years of solutions delivery experience or solutions engineering experience
  • Must have a Professional and Collaborative demeanor
  • Deep technical working understanding of voice, contact center, data movement, and SaaS application requirements
  • Exceptional analytical and problem-solving ability
  • Must be comfortable working in an accountable, high-speed, high-pressure environment
  • Highly organized, must be able to handle multiple tasks with speed and accuracy, independently
  • Must be capable of prioritizing activities and scheduling to obtain effective results
  • Strong oral, written communication and presentation skills
  • Excellent customer and vendor relationship management skills, and comfortable talking with clients at all levels of within an organization
  • Will/must manage flexible hours per customer needs and related project milestones.
  • Must possess strong time management and self project management skills
Responsibilities
  • Before a solutions project is sold, work closely with sales and pre-sales engineers for completeness and accuracy of scoping and clear understanding of customer requirements and value proposition
  • Initiate and manage enterprise solutions Professional Services projects, ensuring the technical development / delivery, resourcing, and vendor management planning is in place, maintained, and accurate
  • Gather and document business processes (existing and future) and well as participate in discovery and rapid design sessions. Write specifications for desired solutions, configurations, and system integrations as needed
  • Advise and consult clients on best practices for UCaaS/CCaaS processes, user interface, and architecture and assists technical consultants with architecting solutions, related customizations, workflows, and reports to model the client’s organizational processes and clearly demonstrate the desired value proposition
  • Responsible for the overall project management of the involved resources to ensure projects deliver the desired outcomes (schedule, costs, quality, resource management and benefits) including scope and change requests, and maintaining appropriate project status data and time entry in PSA tools
  • Maintain continuous communication with customer(s) while maintaining project schedules highlighting potential risks and bringing forward issues with optional resolutions
  • Facilitate and lead weekly meetings, discovery and design review sessions, demos etc. as needed
  • Responsible for ensuring that all delivery projects’ artifacts are in place and in compliance with Nextiva’s delivery methodology
  • Assist with demos, configurations, testing and training as needed
  • Stay up-to-date understanding of business processes, issues, and technology especially related to the operation of sales, marketing, and customer service departments within an organization.

Nextiva offers cloud-based communication solutions for small to medium-sized businesses and enterprises, focusing on VoIP phone services that allow calls over the internet. Their NextOS platform integrates various tools like video conferencing, team messaging, and CRM software to streamline business communications. Unlike competitors, Nextiva provides a customizable subscription model that scales with business needs and includes SIP trunking for modernizing existing phone systems. The company's goal is to enhance business operations and customer interactions through a comprehensive suite of communication tools.

Company Stage

Private

Total Funding

$210M

Headquarters

Scottsdale, Arizona

Founded

2008

Growth & Insights
Headcount

6 month growth

3%

1 year growth

18%

2 year growth

6%
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Simplify's Take

What believers are saying

  • Nextiva's strategic acquisitions, such as Thrio, enhance its AI-driven customer experience capabilities, providing significant growth potential.
  • The appointment of experienced leaders like Jim Nystrom and Scott Forbush indicates a strong focus on strategic growth and market expansion.
  • Nextiva's $200 million funding from Goldman Sachs and a $2.7 billion valuation highlight its financial stability and growth prospects.

What critics are saying

  • The competitive landscape in cloud communications is intense, with major players like Microsoft Teams and Zoom posing significant threats.
  • Integrating acquisitions like Thrio could present challenges in terms of technology and company culture alignment.

What makes Nextiva unique

  • Nextiva's NextOS platform integrates a wide range of communication tools, offering a unified solution that many competitors lack.
  • Their focus on SMBs and enterprises allows them to tailor their services to the specific needs of these markets, unlike broader-focused competitors.
  • Nextiva's strong emphasis on AI-powered customer experience management sets it apart in the crowded cloud communications space.