Full-Time

Solutions Delivery Consultant Bilingual

Spanish/English

Posted on 8/31/2024

Nextiva

Nextiva

1,001-5,000 employees

Cloud-based communication solutions for businesses

Data & Analytics
Enterprise Software

Compensation Overview

$60k - $93kAnnually

Senior, Expert

Remote in USA

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Sales
Communications
Management
Marketing
Customer Service
Requirements
  • Spanish language fluency required (verbal & written)
  • BA/BS degree desired
  • Minimum of 5 years of solutions delivery experience or solutions engineering experience
  • Must have a Professional and Collaborative demeanor
  • Deep technical working understanding of voice, contact center, data movement, and SaaS application requirements
  • Exceptional analytical and problem-solving ability
  • Must be comfortable working in an accountable, high-speed, high-pressure environment
  • Highly organized, must be able to handle multiple tasks with speed and accuracy, independently
  • Must be capable of prioritizing activities and scheduling to obtain effective results
  • Strong oral, written communication and presentation skills
  • Excellent customer and vendor relationship management skills, and comfortable talking with clients at all levels of within an organization
  • Will/must manage flexible hours per customer needs and related project milestones.
  • Must possess strong time management and self project management skills
Responsibilities
  • Before a solutions project is sold, work closely with sales and pre-sales engineers for completeness and accuracy of scoping and clear understanding of customer requirements and value proposition
  • Initiate and manage enterprise solutions Professional Services projects, ensuring the technical development / delivery, resourcing, and vendor management planning is in place, maintained, and accurate
  • Gather and document business processes (existing and future) and well as participate in discovery and rapid design sessions. Write specifications for desired solutions, configurations, and system integrations as needed
  • Advise and consult clients on best practices for UCaaS/CCaaS processes, user interface, and architecture and assists technical consultants with architecting solutions, related customizations, workflows, and reports to model the client’s organizational processes and clearly demonstrate the desired value proposition
  • Responsible for the overall project management of the involved resources to ensure projects deliver the desired outcomes (schedule, costs, quality, resource management and benefits) including scope and change requests, and maintaining appropriate project status data and time entry in PSA tools
  • Maintain continuous communication with customer(s) while maintaining project schedules highlighting potential risks and bringing forward issues with optional resolutions
  • Facilitate and lead weekly meetings, discovery and design review sessions, demos etc. as needed
  • Responsible for ensuring that all delivery projects’ artifacts are in place and in compliance with Nextiva’s delivery methodology
  • Assist with demos, configurations, testing and training as needed
  • Stay up-to-date understanding of business processes, issues, and technology especially related to the operation of sales, marketing, and customer service departments within an organization.

Nextiva offers cloud-based communication solutions for small to medium-sized businesses and enterprises, with a focus on VoIP phone services that allow calls over the internet. Their NextOS platform integrates various tools such as video conferencing, team messaging, and CRM software to streamline business communications. Unlike competitors, Nextiva's subscription-based model allows for customization and scalability, while also providing SIP trunking services for modernizing existing phone systems. The company's goal is to enhance business operations and customer interactions through efficient communication tools.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$194.5M

Headquarters

Scottsdale, Arizona

Founded

2008

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for integrated communication platforms boosts Nextiva's Unified-CXM platform growth.
  • Thrio acquisition enhances Nextiva's AI capabilities and market reach in contact center solutions.
  • 5G network expansion improves VoIP service quality, benefiting Nextiva's core offerings.

What critics are saying

  • Increased competition from Twilio could threaten Nextiva's market share in AI solutions.
  • Thrio acquisition may present integration challenges and disrupt service delivery.
  • New leadership may lead to strategic shifts unsettling existing customer relationships.

What makes Nextiva unique

  • Nextiva offers a unified customer experience platform with AI-driven analytics and automation.
  • The company provides a comprehensive suite of communication tools, including VoIP and video conferencing.
  • Nextiva's subscription-based model ensures steady revenue and scalability for growing businesses.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Work Hours

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Mental Health Support

Professional Development Budget

INACTIVE