Base Pay Range: $79,000.00 - $134,300.00 Annually

Primary Location: USA-MI-Ann Arbor-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Job Description:

As the Technical Program Manager, you will have the exciting opportunity to work with our PSO management team to establish support strategies and improve processes globally! You’ll lead a project team to craft service support processes, systems, and infrastructure, collaborating with various KLA organizations, including product divisions, KLA Services, global manufacturing, and supply chain. Are you ready to make a significant impact?

Responsibilities:

In this dynamic role, you will:

• Craft and develop comprehensive service improvement project plans, including schedules, resources, business requirements, infrastructure and systems designs, and budgets.

• Build and implement mitigation plans to address project changes, scope creep, and delays.

• Lead and train technical personnel on new procedures and processes.

• Track project requirements, achievements, and schedules, providing regular updates and progress reports to management.

• Coordinate all elements of a project, including tasks, resources, collaborators, and any other project components. Handle conflicts, make trade-offs, and evaluate resources effectively.

• Establish a global support strategy for ramping processes, infrastructure, and people.

• Track and report infrastructure design and reliability issues or bugs to IT support teams.

• Run efficient meetings, assign ownership, track project tasks, and generate meeting minutes and action items.

• Work with the management team to inspire and create a positive change management environment.

• Handle project risks and mitigations, streamlining processes for more efficient progress.

Preferred Qualifications:

• Knowledge of process quality improvement methods.

• Experience in service delivery for capital equipment.

• Familiarity with CRM (Customer Relationship Management) systems.

• Experience in enterprise process development and release.

• Strong analytical, database, communication, and presentation skills.

• Proven ability to influence process partners and drive cross-functional improvement.

• IT experience relating to Cloud management and networking

Minimum Qualifications

• A Master’s degree with at least 1 year of related work experience, or a Bachelor’s degree with at least 3 years of related work experience.

• Experience with project management and product development

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following:  medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.