Claims Learning & Development Specialist

Do you thrive in a fast-paced learning environment and possess the skills to enable others to succeed? As a Learning & Development Specialist in Individual Markets Claims, you will play a key role in the planning, design, development, implementation, and continuous maintenance of Individual Disability, Life, and Annuity Claims training programs. You will be actively involved with the team to conduct ongoing training needs analyses while developing and assessing training solutions using various delivery methods. You will research and recognize emerging patterns, summarize results, and provide recommendations for actions to address gaps in colleagues’ knowledge and/or skills.

You will

• Develop and design effective, engaging, and learner-centered training courses, materials, and programs to support a variety of needs including new hire, skill development and upskilling, cross training, refresher programs and other initiatives as defined by the changing needs for Individual Markets Claims.

• Deliver in-person and virtual training through facilitated workshops, simulations, webinars, and e-learning modules, ensuring engaging and effective learning experiences.

• Serve as a creative problem-solver to identify new training approaches, practices, and processes to support continuous program improvement in learning and development.

• Apply learning and development standard methodologies based on adult learning theory that supports all learning styles.

• Develop and maintain templates for learning materials such as slide decks and participant and facilitator guides to ensure consistency in presentation and delivery.

• Collaborate with subject matter experts to ensure the proper structuring and formatting of materials that are both visually appealing and effective for learning.

• Conduct follow-up assessments of training programs to evaluate and measure results and make necessary adjustments as needed.

• Collaborate with business leaders to understand the training needs, maintain an appropriate level of organizational literacy, and contribute to the success of Individual Markets Claims priorities.

• Partner closely with Instructional Technologists to develop digital content.

You have

• Bachelor’s Degree or equivalent experience in Education, Business Administration, Organizational Development, Communication, or related field.

• Strong knowledge of learning and development methodologies, including learner-centered design, formal instructional design approaches, adult learning standard methodologies, and effective use of training technologies to create, deliver, and monitor engaging learning experiences for geographically dispersed teams

• Practical experience in e-learning platforms and instructional technology such as Adobe Creative Cloud, Articulate Captivate

• Experience in learning and development, training facilitation, or instructional design

• Exceptional written and oral communication skills, including presentation skills and an interest in public speaking

• The skills for thriving in a fast-paced environment

• Guardian or insurance industry products, systems and business expertise preferred but not required