Full-Time

Client Delivery Manager

Posted on 3/22/2023

Genius Sports

Genius Sports

1,001-5,000 employees

Sports data management and fan engagement technology

Data & Analytics
AI & Machine Learning
Consumer Goods

Junior, Mid

London, UK

Requirements
  • Once a deal is won, taking on the product build from the Bus Dev team and setting it up to be delivered according to the documented Delivery Methodology
  • Working with the Account Manager and serving as a primary point of contact for the client throughout the lifecycle of the product & making them feel as though you are in control of all aspects as well as making them aware of all deliverables on their end by providing regular updates via PSR & maintaining a client facing risk register
  • Scheduling appropriate resources required to deliver the work & continuously managing this as the project goes on with Resource Management and Float
  • Maintaining a strict, client facing timeline that clearly outlines all deliverables, dependencies, milestones & key dates - making sure this timeline is adhered to by the client and is visible to all stakeholders internally
  • Working with designers on wireframes & look and feel of products and facilitating client feedback and sign off
  • Documenting product requirements and acceptance criteria for developers in Confluence & working closely with tech leads and developers to ensure scope is clearly defined and achievable
  • Experience in managing and interacting with multiple Tier 1-3 clients -ideally across multiple time zones
  • Ability to confidently and calmy manage competing priorities
  • Experience in time, resource, and scope management to ensure products are delivered on time, within budget and scope
  • Manage and communicate effectively to multiple internal and external stakeholders, including, but not limited to CDMs (Client Delivery Manager), Technical Project Managers, Developers, Designers, Support, QA, Account Managers, Business Development, external clients, and their service providers
  • Confidence in escalating issues or blockers when they arise
  • Strong technical knowledge across web, apps, APIs, data feeds. Don't worry - you won't be expected to code!
  • A knowledge and passion for all things sport, and how technology can help improve the fan experience
  • Ability to effectively problem solve and brief relevant members in your team in a concise manner to achieve desired outcomes
  • Ideally you have experience within multiple delivery and project management frameworks such as waterfall, agile, scrum, kanban
  • Experience using project management tools such as Confluence, Jira, Slack
  • An advantage if you can use, administer, and/or navigate other tools such as Mailgun, analytics, Smartsheet, Figma, Float, and other related tools as required
  • Ability and willingness to work unusual hours given the nature of the sports industry
  • Experience and knowledge of the Microsoft suite of products
Responsibilities
  • Managing product scope & deliverables against key milestones and minimising scope creep
  • Prioritising product quality and stability and planning for and mitigating all risks during product build phase and throughout the lifecycle of product duration
  • Internal and external stakeholder management throughout the product lifecycle, coordinating resources and leading the project team through the delivery and beyond
Desired Qualifications
  • 1-3 years of delivery experience in Project/Product Management within an agency or product supplier environment. Sports technology is a !

Genius Sports, a global leader in sports technology, offers a unique work environment that blends a passion for sports with cutting-edge technology, enabling sports entities to efficiently manage their data and enhance fan engagement. With a competitive edge in data and video optimization, they provide valuable tools for coaches and fans, maximizing the utility of official data. Their global presence, with headquarters in London and offices in multiple continents, offers employees diverse cultural experiences and opportunities for growth in the rapidly evolving sports tech industry.

Company Stage

IPO

Total Funding

$345.2M

Headquarters

, United Kingdom

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

1%
INACTIVE