Full-Time

Bilingual Trainer

Learning and Development, Disability Team

Posted on 11/15/2024

Sun Life

Sun Life

10,001+ employees

Global financial services for insurance and investments

Financial Services

Compensation Overview

$56k - $93kAnnually

Junior, Mid

Montreal, QC, Canada

Flexible work options can be discussed during the selection process.

Category
Customer Education & Training
Customer Success & Support
Required Skills
PowerPoint/Keynote/Slides
Requirements
  • Post-secondary education in learning industry or health related field
  • Short Term/Long Term Disability Case Management experience and subject matter expertise
  • Advanced skill in the Microsoft product suite (Powerpoint, Excel, Word, Publisher)
  • Exceptional interpersonal and communication skills both written and verbal
  • Ability to juggle multiple tasks in an ever-changing environment and prioritize effectively
  • Strong analytical and problem solving skills
  • Excellent time management and organizational skills
  • Ability to influence, negotiate and build effective working relationships
  • Ability to ask probing questions in order to obtain necessary information
  • Proven self-starter who is resourceful and curious
  • Detail oriented, “big picture” thinker who can escalate issues quickly through appropriate channels
  • Excellent judgement, uses common sense and is able to work independently with minimal direction
  • Is flexible to change and resilient to stressful situations
  • Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
Responsibilities
  • Provide engaging on-site and remote training to new and existing staff for the Disability Case Manager group
  • Applying accelerated and blended learning techniques in training
  • Identify individual learning styles and adjust facilitation accordingly
  • Conduct needs analyses to help determine appropriate training solutions
  • Design engaging training material and maintain its currency in accordance with changing business practice and procedures
  • Measure learner progress using appropriate testing, assessments and evaluations
  • Provide detailed feedback on new hire/learner progression
  • Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback and coaching based on trends
  • Establish strong working relationships with your business partners to assess training needs and ensure practice and procedures are kept current
  • Participate in business unit initiatives or projects as assigned by your manager
  • Identify and act on opportunities for continuous improvement
  • Stay current with industry trends on learning and development
  • Be an ambassador for Sun Life’s Client Experience Vision by modeling the way in all your interactions

Sun Life offers a variety of financial services, including life insurance, health insurance, financial planning, and investment solutions. Their products are designed to help individuals, businesses, and institutions achieve financial security and improve their overall well-being. Sun Life operates in multiple regions, including Canada, the United States, Asia, and Europe, which allows them to serve a diverse client base. The company generates revenue through insurance premiums, fees for financial planning services, and returns from investment products. A key aspect that sets Sun Life apart from its competitors is its commitment to sustainability, with a goal of reaching net zero emissions by 2050.

Company Stage

IPO

Total Funding

N/A

Headquarters

null, null

Founded

1865

Simplify Jobs

Simplify's Take

What believers are saying

  • Sun Life's consistent recognition as a Top Workplace indicates a positive work environment and strong employee satisfaction.
  • The company's strategic appointments, such as Maya Beri as CIO and Randy Lianggara as president of emerging markets in Asia, suggest a focus on leadership and growth in key regions.
  • Sun Life's philanthropic efforts, including significant donations and grants, reflect a strong commitment to community support and corporate social responsibility.

What critics are saying

  • The competitive landscape in global financial services requires Sun Life to continuously innovate to maintain its market position.
  • Economic fluctuations and regulatory changes in diverse markets could impact Sun Life's financial performance and strategic initiatives.

What makes Sun Life unique

  • Sun Life's commitment to sustainability, aiming for net zero emissions by 2050, sets it apart in the financial services industry.
  • The company's diverse product offerings, including life and health insurance, financial planning, and investment solutions, cater to a wide range of clients globally, unlike competitors with narrower focuses.
  • Sun Life's innovative technology, recognized by awards like the HKB Technology Excellence Awards, enhances client engagement and service delivery.

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