Product Support Representative
Level 1
Posted on 11/1/2023
INACTIVE
CarGurus
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Requirements
  • Exceptional written and verbal communication skills
  • Exhibit a service-oriented approach with the ability to resolve user issues, recognizing when escalations are appropriate
  • Preferred typing speed of 60 words per minute, minimum of 45 words per minute required
  • Excellent organizational skills and ability to manage multiple priorities
  • Willingness to pitch in as needed to complete team projects or cover team operations
Responsibilities
  • Work with our Consumer Support team troubleshooting technical escalations and complex inquiries from consumers.
  • Enthusiastically help consumers and our internal partners in problem resolution
  • Track and analyze data from our user support channels to communicate contact trends with product and development teams.
  • Process reported content and activity to promote a secure online community.