Director of Sales Operations
Updated on 2/12/2024
Charlie Health

501-1,000 employees

Virtual intensive mental healthcare for young individuals
Company Overview
Charlie Health stands out in the mental healthcare industry by providing personalized, high-acuity virtual care for young individuals, integrating group, individual, and family therapy into comprehensive treatment plans. Their unique approach has proven effective, with testimonials highlighting rapid improvements in patients' mental health and the provision of lifelong coping tools. The company's commitment to intensive, tailored care and its positive impact on patients and their families positions Charlie Health as a leader in the field of virtual mental healthcare.

Company Stage

Seed

Total Funding

$1.4M

Founded

2020

Headquarters

Bozeman, Montana

Growth & Insights
Headcount

6 month growth

28%

1 year growth

59%

2 year growth

343%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
SQL
Tableau
Salesforce
Mergers & Acquisitions (M&A)
Marketing
Data Analysis
PowerPoint/Keynote/Slides
CategoriesNew
Sales & Account Management
Operations & Logistics
Finance & Banking
Requirements
  • Bachelors degree in Business, Finance, Economics or similar analytical subject area
  • 5-7+ years of relevant Sales Operations work experience with field and/or outbound sales reps, preferably within tech or healthcare industry
  • Experience in scaling a high-performing sales team to at least 150+ individual contributors, including remote and geographically dispersed members
  • Experience managing and leading teams towards delivery deadlines
  • Successful track record hiring, building, and managing a team at a rapidly scaling company
  • Experience with Salesforce is required; experience with SQL and Tableau are a plus
  • Passion for healthcare services
  • Highly analytical, with an ability to construct data-driven recommendations
  • Exceptional communication, interpersonal, listening and relationship-building skills
  • Microsoft Office proficiency—Word, PowerPoint, Excel
  • Resourceful with a natural ability to problem solve
  • Proactive self-starter and natural multitasker
  • Meticulous attention to detail
Responsibilities
  • Lead and manage the Sales Operations team, providing guidance and support to enhance team performance
  • Collaborate with Clinical Outreach leadership to develop and implement strategic initiatives that align with overall business objectives
  • Leverage customer acquisition data to evaluate our go-to-market strategies and improve efficiency and effectiveness of our Clinical Outreach team
  • Constantly monitor and re-evaluate rep ramp schedules, minimum performance expectations and market specific targets to normalize performance across the Outreach team
  • Partner with Clinical Outreach leadership to implement best practices to enhance lead / opportunity creation and conversion by leverage rep-level performance data
  • Develop and maintain analytics, dashboards and reporting systems to track KPIs for our Go-to-Market function
  • Drive the creation of new initiatives for the Clinical Outreach team aimed at improving overall rep productivity or driving down customer acquisition cost
  • Develop frameworks to pilot new strategies and evaluate their efficacy
  • Lead the implementation of new initiatives to optimize sales operations
  • Monitor and report on the return on investment (ROI) from implemented initiatives
  • Partner with the Growth Strategy and Finance teams to develop accurate admission forecasts and plans
  • Partner with leaders across the organization to set Outreach targets and goals based on market trends and company objectives
  • Research latest sales enablement technologies and develop business cases for leveraging new software / technology
  • Oversee the implementation and optimization of sales technologies and tools to support the sales team
  • Collaborate with other departments, including Marketing, Finance, and Clinical Operations, to ensure alignment and cohesion in overall business strategies
  • Foster strong communication channels between Clinical Outreach / Sales Operations and other relevant teams to enhance collaboration
Desired Qualifications
  • Experience with SQL and Tableau
  • Experience with remote and geographically dispersed sales teams
  • Experience in the healthcare industry
  • Experience with sales enablement technologies
  • Experience with stock options