Client Success Manager @ Yext

Client Success Manager

Enterprise

Posted on 2/11/2023

INACTIVE

Locations

London, UK

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

BA/BS degree or similar college level education
Ideally 2+ years of experience in Digital/Technology Account Management
Outstanding client service and relationship skills
Strong analytical and problem-solving skills
Experience in data analysis and Excel work
Leadership in developing best-in-class client presentations/QBR leadership
Ability to thrive in a fast pace environment with tight deadlines
Die hard drive to make clients successful

Responsibilities

Establish consultative and positive relationships with clients
Ensure client expectations are exceeded consistently
Drive upsell opportunities into Yext's existing client base
Transition new clients into the company seamlessly and build consistent process across all clients
Develop best practices and process strategies
Understand client business goals and anticipate future needs to deliver efficient solutions
Drive planning sessions to ensure client is able to fully maximise Yext to meet their performance and operational efficiency goals
Conduct quarterly business reviews and check in points with key clients
Phenomenal interpersonal skills and organised project management
Elicit client feedback to act as internal advocate for our clients
Communicate regularly with the customer to evaluate satisfaction

Desired Qualifications

Blend of consulting, search, technological and/or display experience
Experienced in on-boarding clients; implementation and integration experience

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext’s Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

We are looking for Enterprise Client Success Managers with a strong background in digital! You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Client Success Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Client Success Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs.

What You’ll Do

Establish consultative and positive relationships with clients
Ensure client expectations are exceeded consistently
Drive upsell opportunities into Yext’s existing client base
Transition new clients into the company seamlessly and build consistent process across all clients
Develop best practices and process strategies
Understand client business goals and anticipate future needs to deliver efficient solutions
Drive planning sessions to ensure client is able to fully maximise Yext to meet their performance and operational efficiency goals
Conduct quarterly business reviews and check in points with key clients
Phenomenal interpersonal skills and organised project management
Elicit client feedback to act as internal advocate for our clients
Communicate regularly with the customer to evaluate satisfaction

What You Have

BA/BS degree or similar college level education
Ideally 2+ years of experience in Digital/Technology Account Management
Outstanding client service and relationship skills
Strong analytical and problem-solving skills
Experience in data analysis and Excel work
Leadership in developing best-in-class client presentations/QBR leadership
Ability to thrive in a fast pace environment with tight deadlines
Die hard drive to make clients successful

Bonus Points

Blend of consulting, search, technological and/or display experience
Experienced in on-boarding clients; implementation and integration experience

#LI-JS2

Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

1,001-5,000 employees

Website

AI search platform for companies

Company Overview

Yext's mission is to transform the enterprise with AI search. The company offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.

Benefits

Comprehensive Benefits Program - One of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a robust and comprehensive benefits program, which includes top-quality health insurance (medical, dental, vision), paid parental leave, a 401(k) with match or retirement pension plan, equity, commuter benefits, and more.
Invested in Your Wellbeing - In addition to our top-tier benefits, we also have a holistic wellness program that includes physical and mental health services. A few employee-favorite perks are our company-wide subscription to the meditation, sleep, and relaxation app Calm, as well as our corporate ClassPass membership.
Stay Informed - Our leadership team is committed to company-wide transparency, ranging from email blasts, biannual goal-setting days, and a weekly all-hands video meeting called Manifesto. Manifesto is a time for leadership to share company updates, showcase new products, highlight new deals, and provide kudos to well-deserved employees.
Collaborative Workspaces - Yext has amazing workspaces in many of the greatest cities in the world — from our magnificent new HQ in New York City to those in Chicago, Greater Washington DC, London, Miami, Munich, Paris, Tokyo, San Francisco, and more. Most job families within Yext allow employees to work from any office so they can experience the face-to-face collaboration, spontaneous interaction, and mutual learning that have become such hallmarks of our culture across the globe.
Life-Work Balance - We work hard and play even harder, but we also recognize that our employees wear multiple hats as parents, mentors, caretakers, volunteers, and more. That’s why we offer flexible and generous vacation, paid company and bank holidays, and sick days for when you’re feeling under the weather — all in an effort to give our employees more time to do the things they love with the ones they love and support a better life-work balance.
Upward Mobility - One of the perks of being a relatively new publicly traded company is that there is no shortage of opportunity. This means our employees are presented with countless chances to move internally. Internal mobility is at the forefront of Yext’s hiring, as are learning and development, alongside our mentorship program and monthly lunch and learns sponsored by our ERGs.