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Software Implementation
Posted on 6/24/2022
Kansas City, MO, USA • Missouri, USA
Experience Level
Desired Skills
  • 3+ years experience in a consulting role implementing software solutions for customers in Life Sciences, Healthcare, and/or regulated environments
  • Ability to build cross-functional relationships and “roll up your sleeves” to enable process and system implementations with speed
  • Ability to travel up to 40%
  • Lead the change management for the successful implementation of Veeva's cloud platform through a partnership with operational teams
  • Support process improvement workstreams of our customers in the Biotech, Pharmaceutical, and Medical Device industry
  • Act as the customer trusted advisor to ensure configurations meet the customer's goals and offer the full benefits of Veeva's solution
  • Lead interactive sessions to adapt and optimize processes for customer's use
  • Understand best practices and identify opportunities for customers to leverage Veeva products for their process optimizations
  • Define the customer's business deployment plans, key performance indicators, and post-live governance
  • As needed, serve as the primary customer liaison managing the project plan, communication, risks, and project reporting between the Veeva and customer teams
  • Collaborate cross-functionally with Veeva Product, Strategy, and Sales
  • Ensure customer success from beginning to end of the engagement lifecycle
Desired Qualifications
  • Applicable work experience as a consultant, business analyst, or solution architect
  • Direct experience in a services organization or product company
  • Experience in Project management
  • Experience leading workshops/user interviews, developing procedural documents, and conducting system training
  • Knowledge of compliance and computer systems validation processes
  • Experience in process management tools such as Microsoft Visio or Lucidchart
  • Process or Change Management Certifications (Six Sigma, BPM, ITIL, PROSCI, or equivalent)
Veeva Systems

1,001-5,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.
  • Parental leave
  • PTO
  • Free food
  • Health, dental, & vision insurance
  • Gym membership reimbursement
Company Core Values
  • Do the Right Thing
  • Customer Success
  • Employee Success
  • Speed