Head HR Advice and Employee Relations

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

The Head U.S. HR Advice and Employee Relations provides advice to People Managers, Employees and HR Business Partners and is accountable for partnering with multiple stakeholders including Business leaders, HR Business Partners, COEs across TD and external counsel to develop recommendations and solutions for the business on a variety of HR/employment matters.

Depth & Scope:

• Executes on the employment risk strategy set by Employee Relations to ensure ongoing compliance with internal/external requirements and a positive employee relations climate, consistent with TD/HR strategy and culture
• In partnership with leadership team, defines strategy and service offerings for the department, while identifying opportunities to build people capabilities to drive improved efficiency and consistency across the AMCB business
• Participates in the development of the business strategy, goals and objectives while promoting a positive employee and partner experience, and ensuring business results overall
• Leads delivery of people manager and escalated employee advice across the US for all TD's business lines. Scope includes a wide range of employee relations issues including but not limited to: Performance and behavior management, manager employee conflict, terminations, compensation, workforce transitions, absenteeism/accommodation investigations and other employee risk mitigation activities
• Manages teams of: Advice leaders aligned by business/functional portfolio, HR Investigations Specialists/Risk Mitigation and Employee Relations leaders
• Provides advice and guidance to HR and business leaders to ensure ongoing compliance with internal/external requirements and a positive employee relations climate (reputational, legal, legislative)
• With leadership team and other key stakeholders, participates in the creation of the broad ER strategy and practices
• Drives agility and operational efficiency and excellence to ensure consistent and reliable execution, reduced operational risk, and lower operating costs
• Delivers consistent and reliable execution and monitoring of performance of day-to-day operational and administrative processes within the Channel to ensure department is operating within the standard operating procedures and within the authority to transact
• Maintains a culture of risk management and control, supported by effective processes and sound infrastructure to achieve a balance of risk mitigation that is expected at TD
• Identifies process improvement opportunities; drives optimized operating costs with a focus on continuous improvement, change and program delivery and project prioritization
• Meets financial operating budget
• Operationalizes interaction model/engages with relevant stakeholders across the organization
• Oversees US Advice Channel capabilities and delivers services efficiently and effectively, continuously evolving the operating model
• Maintains productive cross-border working relationships in order to plan and execute on the North American HR Advice Channel mandate and business critical projects and initiatives
• Participates in governance and delivery of US HR programs and projects as required
• Ensures effective case management, resolving issues and/or engaging appropriate specialists and other areas of the organization as needed
• Provides regular and relevant management information on trends/issues and potential opportunities; monitors the case management database and provides input into executive level reporting to identify trends to ensure awareness across the organization and that stakeholders are kept informed of trends affecting their business or area of oversight; Identifies and escalates issues having broad corporate implications/risks
• Develops and implements business-focused HR metrics and reliable workforce data, reporting and analytics for the US businesses and Advice team
• Identifies and quickly escalates high risk issues
• Collaborates with senior HR and Business leaders to ensure integration and alignment to support people impacting initiatives and mitigate employment risk
• Coaches leaders/People Managers as opportunity arises
• Delivers legendary experiences: leads, coaches and models quality service delivery at every interaction
• Provides leadership and guidance to the team and communicates vision and strategy, coaching, developing and fostering a cohesive, high-performing team
• Creates an extraordinary place to work: drives talent agenda, employee engagement, learning and diversity agenda, promoting a performance-based culture

Education & Experience:

• Bachelor's degree preferred
• 10+ years prior experience in a related senior Human Resources role is required
• Must have broad business knowledge and experience as a Human Resources Generalist in a senior capacity along with an advanced knowledge of employment practices across TDBG within the jurisdiction they operate in
• Must have in-depth knowledge of HR policies and programs, and a strong ability to analyze risk
• Demonstrated excellence in judgment and decision making
• Strategic thinker, capable of building new functionality/capability
• Highly-developed critical thinking, analytical and problem solving skills, conflict resolution, influencing and negotiation skills
• Flexibility and adaptability to changing priorities, along with a strong consultative approach and demonstrated skills in managing a large workforce
• Strong general management skills to lead large, diverse teams
• Enterprise knowledge and ability to navigate the organization; effective stakeholder management skills
• Senior level relationship management skills; collaborative and comfortable with ambiguity, responsive and agile
• Demonstrated leadership skills with an ability to make things happen through the use of impact and influencing skills
• Experience in the effective development and execution of change management strategies and processes in a multi-faceted business
• Proven track record of delivering results and committed to operational and service excellence; executes with excellence
• Excellent communication skills (both written and verbal)

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.