Site Reliability Engineering

Job Description

We seek a New College Grad to join us as a Site Reliability Engineer, working in the Product Reliability Engineering function who will

• Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all Debit applications, products, and services – including debit, prepaid and risk lines of business. 

• Perform ongoing/Proactive analysis of various API and UI based applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.  

• Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments. 

• Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.  

• Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.  

• Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.  

• Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among technology teams

• Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.    

• Participate in on-call roster to support business including off-hours.   

• Self-motivated, and have excellent interpersonal and communication skills. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• Bachelor’s degree, OR 3+ years of relevant work experience

Preferred Qualifications
• 2 or more years of work experience
• Working knowledge of one or more programming languages such as Python, Java,
• Strong understanding of back-end technologies such as J2EE, JDBC, JMS, Spring, Hibernate, JMX and MBeans
• Strong understanding of relational database usage with commercial-grade databases.
• Knowledge in designing and developing software applications.
• Deep understanding of SOA principles and Web Services technologies: REST & SOAP
• Fluent with developing applications using Eclipse or similar IDE
• Strong UNIX/Linux background
• Kubernetes, Docker knowledge is added advantage
• Knowledge of Cloud DevOps, Build & Release Management
• Strong understanding of networking concepts, protocols, and architecture.