Inbound Sales Advisor

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

• Leverage your sales creativity in a competitive sales environment with uncapped commission!
• Experience the excitement of providing cutting edge fiber optic technology
• Gain the skills and knowledge to fuel your continuing growth in the Telecom Industry
• Opportunity to earn a spot on our 5-day Elite Seller trip to a tropical destination! 
• Medical, Dental, Vision coverage starting on day 1 of employment!

As an Inbound Sales Advisor, you will be a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers.  Our motto is to grow revenue and achieve sales goals by providing exceptional customer service.  You will handle inbound calls and manages their outbound, follow-up funnels. 

You will be the primary point of contact for consumer customers inquiring about products and services, so you will have thorough understanding of the features and benefits of all TDS Telecom's consumer products and services, and also keep current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing, and maintain record of customer contacts. 

You will have assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, and Strategic product sales.  These goals and the expectation of high-quality customer service must be met for additional commission incentive programs. 

Work Location: Remote

Pay: $20/hour with uncapped commission! At target, our Inbound Sales Representatives earn $50,000 annually

Hours: Full-time – 40 Hours per Week; 11am-8pm Monday- Friday with a rotating Saturday 9am-6pm

Responsibilities

• Delivers sales results by providing exceptional customer service.  Exceeds or meets monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV, and Internet Content Product Offerings. Consults with customers on service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value. 
• Maintains and grows existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, downgrades, and other miscellaneous inquiries.   Is responsible for reselling customers on the benefits of having TDS service and subsequently protecting existing revenue. 
• Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales Goals.
• Maintains regular attendance and promptness for work.
• Special Projects as assigned by Supervisor.

Qualifications

Required Job Qualifications

• 6+ months experience in a sales role.
• 2+ years’ experience using a PC with various software packages.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

What does “sales role” mean? Have you worked in retail, an inbound call center, inside/outside sales, waited tables/bartended in a restaurant? All of those roles provide you with valuable sales experience!

What does “using a PC with various software packages” mean? Are you comfortable with common computer software, such as Microsoft Word or Excel? If so, we can train you on the rest!

Other Qualifications

• 6+ months experience in a fast-paced environment managing multiple tasks.
• 6+ months experience working with detailed data.
• Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
• Ability to meet or exceed sales goals.
• Ability to handle a high volume of phone calls in a structured, contact center environment.
• Understanding of the telecommunication industry.
• Understanding of telecommunication products and services.
• Excellent interpersonal communication skills (i.e., verbal, written, listening).
• Problem solving skills (i.e. customer complaints, competitive issues).
• Successful completion of classroom training will be required.
• Demonstrated success in a competitive sales environment.
• Able to Work Overtime with Advance Notice.
• Ability to Work shift with ending time of 8:00 p.m. CST and a Saturday Rotation.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $20 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards.

Pay Range (Hr./Yr.)

$17.66/Hr. - $26.48/Hr.