Customer Experience & Support (1)

Salary Range: 20 to 20 (Currency: USD) (Pay period: per-hour-wage)

We are looking for four enthusiastic interns to join our Customer Migration & Onboarding team. These fixed-term internships run until 31 December 2026 and offer up to 30 hours per week.

This is an exciting opportunity to gain real-world experience in a fast-growing global SaaS company. You’ll work alongside experienced professionals, helping customers successfully transition to our platform while developing valuable skills in customer success, project coordination, technology, and business operations.

As part of the team, you’ll have the chance to work directly with customers, learn how SaaS businesses operate, and contribute to projects that have a genuine impact on the customer experience. You’ll gain exposure to a variety of systems and processes while building practical skills that will support your future career.

We’re looking for people who are curious, detail-oriented, organised, and eager to learn. You’ll be comfortable communicating with customers via Zoom, chat, and email, and enjoy solving problems and helping others succeed.

Whether you’re studying, recently graduated, or looking to build experience in the technology sector, this role offers a fantastic opportunity to learn, grow, and make meaningful contributions within a supportive and collaborative team.

These are hybrid roles based in our St. Petersburg office, with team members working from the office two to three days per week.

What You Will Be Doing:

Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes

Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform

Facilitate customer-facing product knowledge sessions to drive adoption, scale the onboarding process, and ensure success with the product

Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed

Troubleshoot common issues and help customers navigate workflows and features

Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience

Help document common questions, edge cases, and feedback to improve onboarding and migration processes

Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform

What We’re Looking For

Strong communication skills — comfortable working with customers over Zoom, chat, and email

High empathy and a customer-first mindset

Organized and detail-oriented; able to follow processes while handling multiple customers at once

Comfortable learning new software tools and explaining them clearly to others

Strong working knowledge of Google Workspace and confidence using Apple MacBook devices

Proactive problem-solver who isn’t afraid to ask questions

Experience creating, maintaining, and updating documentation

Knowing when to escalate vs. continuing attempts to solve independently

Interest in SaaS, customer success, onboarding, support, or operations

Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required

What You’ll Learn

How SaaS customer onboarding and migrations work in a real-world environment

How to support customers through change management and platform transitions

How customer success, support, and implementation teams collaborate

How to run effective platform trainings and drive product adoption

Exposure to post-acquisition integration and scaling operations

What Success Looks Like

Customers experience smooth, low-friction migrations

Users feel confident and supported on the new platform

High-quality customer interactions and positive feedback

Growing independence in handling onboarding and basic support workflows

Clear documentation and insights that help improve future migrations

This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move. Once your application is received and reviewed, qualified candidates will move on to our next steps.

Customer Migration & Onboarding Interns

Sign In Enterprise

Compensation Overview

Get referred to Sign In Enterprise

What You Will Be Doing:

What We’re Looking For

What You’ll Learn

What Success Looks Like

Get referred to Sign In Enterprise

Simplify's Take

What believers are saying

What critics are saying

What makes Sign In Enterprise unique

Benefits

Growth & Insights

6 month growth

1 year growth

2 year growth