Full-Time

Director of Customer Implementation

Posted on 9/3/2026

Neara

Neara

201-500 employees

Physics-based digital twin platform for infrastructure

Compensation Overview

$200k - $220k/yr

Dallas, TX, USA

Hybrid

Regular travel to customer sites is expected; onboarding includes a one-month immersion at the New York City headquarters or equivalent.

Category
Customer Experience & Support (1)
Required Skills
Machine Learning

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Requirements
  • Successfully navigated high-pressure, complex implementations and can course-correct effectively when issues arise.
  • Led teams with strong technical individual contributors and can earn their respect through sharp, direct, and useful guidance.
  • Can structure ambiguous operational, organisational, and technical challenges and provide clear, actionable recommendations under pressure.
  • Demonstrated ability to master new industries or domains at an accelerated pace.
  • Operates independently, prioritises alignment over permission, and thrives with high autonomy and limited hand-holding.
  • Can lead technical delivery from strategy through execution in complex environments.
  • Can lead cross-functional teams on high-stakes, large-scale implementations and develop people around them.
Responsibilities
  • Develop and maintain a living account strategy that defines the team's long-term objectives and execution approach.
  • Ensure customers realize actual business value and are materially better off because of the platform.
  • Mentor and challenge a team of technical individual contributors, unblock workflows, maintain high standards, and coach them through high-stakes customer interactions.
  • Map influence, build multi-level relationships, and navigate complex enterprise stakeholder landscapes to drive consensus.
  • Determine when to escalate issues and when to handle them independently; diagnose problems quickly and take corrective action.
  • Own high-stakes enterprise accounts while navigating technical workstreams and demanding stakeholders.
  • Travel regularly to customer sites and complete a one-month onboarding immersion at the headquarters or equivalent.
Desired Qualifications
  • Former chief executive officers, chief operating officers, heads of delivery, or senior generalists from technical product companies operating in highly complex environments.
  • Senior consultants who have led technical delivery from strategy through execution and are subject matter experts in implementation.

Neara builds a SaaS platform that creates a precise 3D digital twin of critical infrastructure networks, such as electricity grids, transport, and telecom, by integrating GIS data, LiDAR imagery, and engineering specifications. It uses physics-based simulations and AI to test how assets respond to real-world scenarios like extreme weather, load growth, and design changes, helping utilities identify vulnerabilities, assess risks, optimize maintenance, and plan upgrades. The company differentiates itself with engineering-grade, physics-driven network models across multiple sectors and has demonstrated faster risk detection and quicker power restoration for major utilities worldwide. Its goal is to shift utility operators from reactive maintenance to proactive, data-driven risk management, support the energy transition, and expand the platform to telecommunications and public transportation through international growth.

Company Size

201-500

Company Stage

Series D

Total Funding

$114.9M

Headquarters

Sydney, Australia

Founded

2016

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Simplify Jobs

Simplify's Take

What believers are saying

  • February 2026 Series D raised A$90 million, valuing Neara at A$1.1 billion.
  • Growing data-center demand makes Neara relevant for grid capacity planning across 2026 and 2027.
  • Aerometrex licensed Neara LiDAR in June 2026, signaling continued product expansion and demand.

What critics are saying

  • TCV-backed competitors can copy AI wrappers, compressing Neara's pricing by 2027.
  • Utility procurement cycles stay slow; one delayed Southern California Edison renewal hits 2026 growth.
  • If physics outputs miss field outcomes, regulators reject Neara's reports and kill trust.

What makes Neara unique

  • Physics-accurate digital twins unify GIS, LiDAR, imagery, and engineering specs into one model.
  • Neara serves close to 90% of Australian network utilities, building deep utility workflow lock-in.
  • Its scenarios model wind, ice, flood, vegetation, reconductoring, and new builds on real geometry.

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Benefits

Flexible Work Hours

Health Insurance

401(k) Retirement Plan

Stock Options

ESOP

Wellness Program

Mental Health Support

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
SiliconANGLE Media
Feb 10th, 2026
Digital twin startup Neara raises $63M to help power companies cope with AI’s energy demands

Digital twin startup Neara raises $63M to help power companies cope with AI's energy demands - SiliconANGLE

EcoVoice
Feb 10th, 2026
Neara raises $90 million to solve the global infrastructure crisis with AI

Neara raises $90 million to solve the global infrastructure crisis with AI. Eco Voice | February 10, 2026 | Reply Neara, the pioneer of physics-enabled digital twin modelling for critical infrastructure, today announced it has closed an AUD 90 million Series D funding round to accelerate its focus on solving global infrastructure challenges. The round was led by TCV, a leading global growth equity firm, which has previously invested in technology companies including Netflix, Revolut, Spotify, Toast, Clio, Employment Hero, Nubank, SiteMinder and Xero. Returning investors included Partners Group, EQT, Square Peg Capital, and Skip Capital, further validating Neara's market-defining position as the category creator of next-generation digital twins. Building on Neara's AUD 45 million Series C in late 2024, total funds raised to date have reached approximately AUD 180 million. As the world grapples with a series of interconnected challenges - ageing grid infrastructure, ambitious energy transition goals, and the explosive growth of AI compute and data centres - Neara is uniquely positioned to address the most significant challenge constraining all of their potential progress: access to energy. Both the AI and data centre boom require immense amounts of energy, with global electricity consumption for data centres projected to more than double by 2030, highlighting the urgent need to enhance existing strategies to accelerate access to the grid. Neara's physics-enabled digital twin technology fundamentally solves this need, identifying significant underutilised existing network capacity, accelerating new network infrastructure and renewable generation connections, and ensuring grid resilience and reliability in an era of unprecedented demand. "Power grids all over the world are reaching their limits under the combined pressure of AI, electrification, and rapidly rising demand. Across energy, transport, and communications, systems built for a different era are now being pushed beyond their design assumptions. The world needs faster, more intelligent ways to understand what infrastructure is really capable of and how it behaves in the contexts that matter most. Neara grounds every simulation analysis in real-world physics, giving asset owners and operators the confidence to stretch capacity, manage risk, and invest where it matters most for both today's constraints and the demands of the future," said Jack Curtis, Co-founder and Chief Commercial Officer at Neara. Neara's extensive work navigating the complexities of the energy transition includes partnerships with global utilities, including Southern California Edison and CenterPoint Energy, in the United States. Its European team has worked with customers spanning ESB Networks (Ireland), Scottish Power (UK), and Hedno (Greece). In Australia, Neara works with close to 90% of all network utilities in Australia, including Essential Energy, Endeavour Energy, Ausgrid, Ausnet, Powercor, and SA Power Networks. The funding from this round will accelerate Neara's global talent pipeline of machine learning and AI engineers to develop the technology needed to solve the world's most critical infrastructure challenges, in addition to further expanding Neara's international commercial footprint. "This investment marks TCV's third investment in an Australian-founded, category-defining technology," said Muz Ashraf, General Partner, TCV. "We believe the infrastructure challenges facing the world, from climate resilience to energy access for AI compute require fundamentally new approaches. Neara's highly differentiated, physics-enabled digital twin platform is a leap forward in how utilities manage their grids. We look forward to supporting Neara in their growth journey as they work to expand their impact globally." Neara's technology has already demonstrated a transformative impact across global infrastructure networks, modelling over 15 million assets covering more than 3 million kilometres across four continents. Through its physics-enabled approach, global utilities are identifying and reducing reliability risks, bringing new infrastructure online 85 per cent faster, and delivering eight-and nine-figure cost savings by consolidating multiple workflows, such as planning, design, and vegetation management, on a single platform. With this raise, Neara cements its position as the creator of a new category of infrastructure intelligence. As infrastructure networks are pushed closer to their physical limits, understanding them requires more than heuristics and statistical models. Neara provides the missing foundational layer for risk- and value-optimised assets: physics-enabled digital twins that ground every decision in real-world engineering reality. This physics-based substrate sets the new standard for how modern infrastructure is understood, planned, and operated. About Neara. Neara is a physics-enabled digital twin that creates a geometrically accurate 3D model of entire infrastructure networks. It applies detailed, asset-level engineering-grade analysis across integrated systems, delivering a context-rich view of how infrastructure behaves and responds in real-world conditions and scenarios. By combining engineering-grade precision with network-wide intelligence through high-velocity, automated analysis, Neara enables safer, more resilient systems and better-informed investment decisions. Neara has modelled 15 million assets globally across over 2 million miles of infrastructure. More information is available at www.neara.com. Independent news is important. Enjoy reading Eco Voice? Please help Eco Voice by purchasing a GIFT Voucher or send one to a friend and encourage people to purchase trees or seeds via The Native Shop - www.nativeshop.com.au Plants, seeds & more delivered to your door! Eco Voice is an independent publication that relies on contributions from its readers. Eco Voice is building an independent media platform with a clear focus on sustainability, supporting the community and not-for-profit organisations, and giving a voice to environmental issues. With your kind support Eco Voice can all make an impact. Please become part of its team HERE! If you value Eco Voice, but are unable to contribute via sponsorship or advertising Eco Voice ask that you promote its online store The Native Shop - www.nativeshop.com.au via your social media to assist Eco Voice to fund this valuable service.

Tech in Asia
Feb 9th, 2026
Australian tech firm Neara raises $63.8M series D

Red Dot Analytics, a Singapore-based AI and digital twin technology company for data centres, has raised several million dollars in a pre-A funding round led by Granite Asia. The Nanyang Technological University spin-off will use the funds to expand across Asia-Pacific and develop new AI frameworks for data centre infrastructure. The company's platform aims to reduce energy consumption and operating risks as data centres face increasing electricity demand. Energy expenses represent 30-50% of total operating costs for data centres, which collectively consume more electricity than some countries. Red Dot Analytics was founded by Professor Yonggang Wen and is led by CEO Dr Jimin Jia. The company's launch aligns with Singapore's Green Data Centre Roadmap targeting improved energy efficiency.

Startup Daily
Feb 9th, 2026
Energy grid digital twin platform Neara turns unicorn with $90 million Series D

Energy grid digital twin platform neara turns unicorn with $90 million Series D. Neara becomes a unicorn with a $90M Series D to expand its AI-powered energy grid platform.

SmartCompany
Feb 9th, 2026
Neara hits unicorn status with $90M Series D, valued at $1.1B

Sydney-based startup Neara has achieved unicorn status with a $90 million Series D funding round, valuing the company at $1.1 billion. The round was led by TCV, with participation from existing investors including Square Peg Capital, Skip Capital, Partners Group and EQT. Founded in 2016, Neara develops digital twin technology using AI and machine learning to create 3D models of power and infrastructure networks. The platform has modelled 15 million assets globally across over 2 million miles of infrastructure. The company serves major utilities including Essential Energy and Ausgrid in Australia, alongside Southern California Edison and CenterPoint Energy in the US. Neara has now raised approximately $180 million in total funding. The new capital will support hiring machine learning engineers and expanding its international presence.