Manager – Business Risk and Controls

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

ABOUT THE JOB (JOB BRIEF)

This Manager, BRC (BPRI) position is within the Business Risk & Controls (BRC) organization’s Business Process Risk Identification (BPRI) team. The Manager, BRC (BPRI)’s primary responsibility is to lead a team of BRC Risk Advisor(s) to execute the Business Process Risk Identification (BPRI) program, working closely with line of business and risk partners. Team responsibilities include identifying and documenting risks and controls for end-to-end business processes, supporting risk scoring methodology, and execution of process mapping activities. This role also includes BPRI execution monitoring, oversight, reporting, and associated management functions.

ESSENTIAL JOB FUNCTIONS

• Collaborate with line of business partners to identify and document risks and controls for end-to-end business processes, including completion of process mapping and overall first line risk program execution, supporting risk scoring methodology, ensuring completeness and accuracy of business process mapping activities, and associated business as usual (BAU) activities. Lead a team of professionals that also complete these activities.
• Complete business process mapping activities and associated linkage within process maps for risks, controls, and other relevant items, as needed. Lead a team of professionals that also complete these activities.
• Coach the team to build and sustain positive working relationships with relevant BRC LOB Risk Advisor(s) and associated second line of defense risk partners to influence line of business management consideration of adequate risk mitigation within business processes
• Ensure team supports influencing line of business management to better understand, own, proactively identify, measure and manage risk within their associated business processes
• Provide direction and oversight to team for gathering information from source systems to support accurate identification and documentation of risks and controls, including identification of opportunities to enhance risk, control, and business process design
• Support the team to deepen understanding of business processes and associated risks and controls within supported business processes/functions across the enterprise
• Coach team to deepen experience in business process, risk, and control inventory review and advising
• Ensure team maintains a strong understanding of risk management requirements related to the Risk and Control Self-Assessment (RCSA) program and interactions with business process risk identification
• Manage and maintain business process mapping best practices and associated system utilization and ensure the team maintains working knowledge
• Monitor, and provide guidance to team and business partners on business process design, associated risks and controls, findings, remediation plans, and exception requests
• Provide guidance to team and business partners related to updates to GRC content, including inherent risks, control designs, test procedures, and associated Findings and Remediation Plans, if applicable
• Build and sustain positive, collaborative working relationships with risk management, legal and line of business executives, managers and teams, while developing an understanding of the business and strategic objectives related to business processes
• Ensure the team remains informed of changes in the regulatory environment through monitoring/reviewing changes in requirements via collaboration with the risk partners and process owners
• Proactively expand upon industry regulatory knowledge via training and/or industry regulatory publications
• Strengthen the first line of defense business process risk identification by ensuring the team actively participates in the documentation of executed business processes, associated supporting procedures, and identified use of technology to support ensuring risks are appropriately managed by LOB partners
• Coach team to lead, manage and prioritize multiple assignments in a fast-paced, dynamic environment to create value and achieve stated goals and objectives
• Ensure team effectively utilizes written and verbal communication to summarize status, results, obstacles and solutions to business process owners, associated management, BRC partners and second line of defense risk partners
• Independently lead and execute on special projects, as assigned

REQUIRED QUALIFICATIONS

• College degree or equivalent work experience with emphasis on business process analysis, compliance and/or risk management
• Experience leading risk and/or compliance related activities, workstreams, or projects in a financial services operating environment or other relevant industry (Minimum of 5 years of experience)
• Strong organization skills and ability to lead a team with multiple concurrent and diverse activities, with the ability to appropriately shift workload based on changing and competing priorities
• Demonstrated ability to be self-motivated, motivate others, build and manage relationships, and lead a team in a dynamic, fast paced team environment
• Proficient use of Microsoft Office, various web-based software applications, databases and mainframe applications
• Experience with completing process mapping activities, including experience with systems that support process engineering
• Proficient knowledge of technology use, including interdependencies between process execution and technology, within banking or relevant industries
• Strong analytical and problem-solving skills, decision making and ability to lead continuous improvement activities; Demonstrated ability to coach a team on the above qualities
• Proficient understanding of consumer, commercial and corporate banking businesses and associated operational processes, including related federal and laws, regulations and guidance
• Demonstrated ability to coach a team on businesses, processes, laws, regulations and guidance
• Possess strong interpersonal skills with the ability to interact effectively with various audiences, inclusive of senior and executive leadership, to develop and sustain collaborative relationships for self and for the benefit of the team
• Demonstrated ability to coach a team to effectively collaborate with various audiences (inclusive of business process owners, risk owners, control owners, and second line risk partners) to achieve results aligned with a strong control environment
• Possess ability to communicate effectively with various audiences ensuring important messages are clearly understood utilizing the appropriate media
• Demonstrated ability to coach a team on methods of improving their communications skills

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.  If the candidate selected is near a KeyBank location, candidate will work from the office location a minimum of 3 days per week.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/15/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].