Delivery Manager

Qualifications

• 15 years of IT and business experience in progressively complex delivery roles including development, implementation, and maintenance of systems
• Bachelor’s degree in computer science, Business, or Engineering or equivalent work experience required.
• Excellent communication, interpersonal, written and verbal communication skills
• Strong presence in meetings
• Elevated attention to detail
• Advanced MS Excel, Visio and PPT skills
• Skilled in JIRA, Confluence
• Ability to deliver under tight deadlines with often shifting priorities.
• Previous technical project management experience in a dynamic high-technology environment is a key to success in this position.
• Hands on experience with Waterfall, Hybrid and Agile methodologies
• Hands on experience in estimation of work
• Experience in transition and transformation of large-scale initiatives from traditional development methodologies to Agile techniques

Responsibilities

• Own an end-to-end delivery portfolio of small-large projects within Retail, Banking, Hospitality industry.
• Lead a team of geographically dispersed technologists in multiple time zones.
• Leverage an established governance framework for demand management of incoming requests from multiple teams.
• Work with PM and DM to prioritize, plan, schedule and deliver the projects.
• Coach, mentor and manage the team in delivery excellence in accordance with Photon standards.
• Work with team leads to identify, track, and mitigate interdependencies between workstreams.
• Provide verbal and written status, risks, and issues updates.
• Comfortable engaging with Clients at different levels of the organization
• Author and review contracts (Statements of Work), ensure completeness of information & status updates, as well as escalate any roadblocks and delays.
• Understanding of various types of agreements, such as Fixed Price, T&M, is required.
• Ensure all Compliance, including training and Audit requirements are completed ahead of schedule.
• Create different types of executive level reporting decks, with varying level of data detail.
• Proactively identify risks and opportunities
• Identify risk mitigation strategies and contingency plans for all identified risks.
• Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the client.
• Develop and maintain lessons-learned inputs in the project repository for utilization on future projects.
• Ensure all defined processes are used within Score to successfully implement projects.