Full-Time

Support Representative

German Speaking

Confirmed live in the last 24 hours

OpenTable

OpenTable

1,001-5,000 employees

Online platform for restaurant reservations

Food & Agriculture
Consumer Goods

Entry

No H1B Sponsorship

London, UK

Hybrid position requiring in-office presence in London.

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce
iOS/Swift
Requirements
  • You must be able to speak and write German and English.
  • You have an interest (or background) in the restaurant or hospitality industry (It’s certainly not mandatory, but we do appreciate any proven experience).
  • You have 1+ year’ experience providing customer support, by phone, email, chat, preferably in a software support environment.
  • You have Strong communication skills: active listening, writing/typing, informal communications.
  • Have experience using current Microsoft Windows and Apple operating systems.
  • You hold knowledge of iOS and Apple Hardware.
Responsibilities
  • Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with).
  • Provide outstanding service.
  • Know your limitations and when you should ask for assistance.
  • Own the resolution to the problem; don’t leave the customer hanging.
  • Accurately and efficiently log all contacts in our CRM (Salesforce).

OpenTable connects diners with a variety of restaurants through its online reservation service. Users can browse different dining options, read reviews, view menus, and make reservations easily. The platform is free for diners, allowing them to find and book tables at their favorite restaurants. Restaurants benefit from OpenTable by paying a subscription fee to be listed and may incur additional charges based on the number of reservations made. This dual revenue model provides a steady income for OpenTable, which is part of Booking Holdings, giving it a strong market presence. The goal of OpenTable is to enhance the dining experience for users while helping restaurants manage bookings and optimize their seating capacity.

Company Stage

Acquired

Total Funding

$46.9M

Headquarters

San Francisco, California

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • The partnership with Visa can drive significant new customer traffic to restaurants, benefiting both diners and restaurant owners.
  • The 'Icons' feature can attract high-end diners looking for premium dining experiences, potentially increasing reservation volumes.
  • OpenTable's continuous innovation, such as tools to avoid long lines, demonstrates its commitment to improving user experience and staying ahead of market trends.

What critics are saying

  • The competitive landscape in online restaurant reservations is intense, with new entrants and existing players constantly innovating.
  • Reliance on partnerships, like the one with Visa, may pose risks if these collaborations do not yield expected results.

What makes OpenTable unique

  • OpenTable's integration with Visa offers exclusive dining experiences for cardholders, setting it apart from other reservation platforms.
  • The launch of 'Icons' provides a curated, city-specific list of top restaurants, enhancing user experience and discovery.
  • Being part of Booking Holdings gives OpenTable a robust infrastructure and extensive market reach, unlike many standalone competitors.

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