Full-Time

Support Representative

German Speaking, Hybrid

Confirmed live in the last 24 hours

OpenTable

OpenTable

1,001-5,000 employees

Online restaurant reservation and management service

Food & Agriculture
Consumer Goods

Junior

No H1B Sponsorship

London, UK

Hybrid position based in London office.

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce
iOS/Swift
Requirements
  • You must be able to speak and write German and English.
  • You have an interest (or background) in the restaurant or hospitality industry.
  • You have 1+ year’ experience providing customer support, by phone, email, chat, preferably in a software support environment.
  • You have Strong communication skills: active listening, writing/typing, informal communications.
  • You have experience using current Microsoft Windows and Apple operating systems.
  • You hold knowledge of iOS and Apple Hardware.
Responsibilities
  • Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with)
  • Provide outstanding service
  • Know your limitations and when you should ask for assistance
  • Own the resolution to the problem; don’t leave the customer hanging
  • Accurately and efficiently log all contacts in our CRM (Salesforce)

OpenTable connects diners with a variety of restaurants through its online reservation service. Users can browse different dining options, read reviews, view menus, and make reservations easily. The platform is free for diners, allowing them to find and book tables at their favorite restaurants. Restaurants benefit from OpenTable by paying a subscription fee to be listed and may incur additional charges based on the number of reservations made. This dual revenue model provides a steady income for OpenTable, which is part of Booking Holdings, giving it a strong market presence. The goal of OpenTable is to enhance the dining experience for users while helping restaurants manage bookings and optimize their seating capacity.

Company Stage

Acquired

Total Funding

$46.9M

Headquarters

San Francisco, California

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with AI-driven voice assistants can enhance user experience.
  • Partnership with Bar Louie indicates a trend towards personalized dining experiences.
  • Opportunity to integrate with travel services, enhancing dining for travelers.

What critics are saying

  • Increased competition from platforms like Resy could draw diners away.
  • Exclusive dining experiences may shift consumer preferences from traditional reservations.
  • Rising dining costs may pressure consumer spending on reservations.

What makes OpenTable unique

  • OpenTable offers a seamless reservation experience for diners and restaurants.
  • The platform provides tools for restaurants to manage bookings and optimize seating.
  • OpenTable is part of Booking Holdings, enhancing its market reach and infrastructure.

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