Director of Customer Success & Operations
Life Sciences
Posted on 1/31/2024
H1

201-500 employees

Healthcare data platform for research and insights
Company Overview
H1 stands out as a leading company in the healthcare industry due to its commitment to democratizing access to critical healthcare information and expertise, which is evident in their free-to-access platform for expert insights and opinions. Their unique approach of harnessing insights from a global community of experts across 300 disciplines helps accelerate the development and dissemination of life-saving treatments, fostering meaningful engagements with key opinion leaders. Furthermore, H1's dedication to ensuring equitable access to healthcare services positions it as a company that not only leads in technical innovation but also in fostering a culture of inclusivity and global impact.
Data & Analytics
Social Impact
AI & Machine Learning
Financial Services
Education

Company Stage

Series C

Total Funding

$230.9M

Founded

2017

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-3%

2 year growth

-3%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Zendesk
Salesforce
CategoriesNew
Sales & Account Management
Operations & Logistics
Customer Success & Support
Requirements
  • 10 years experience across SaaS Tech Start Ups and Life Sciences
  • 7 years experience working in Customer Success, with 5 as a People Leader
  • Experience working within Life Sciences, ideally with Medical Affairs teams
  • Operational expertise and excited to enhance existing processes
  • Strong communicator and enjoys building relationships with both customers and internal teams
Responsibilities
  • Establish trusted partnerships with cross functional teams to build collaborative processes
  • Build out best practice playbooks for Global Customer Success function
  • Drive continued value of H1 products and services throughout customer lifecycle
  • Manage and mentor a team of Customer Success Managers
  • Provide strategic executive engagement with customers as needed
  • Own and track H1 Account Health Metrics, NPS, and CSAT
  • Balance and prioritize projects across global regions (EU, US & APAC)
  • Work within Salesforce, Zendesk and Monday.com
Desired Qualifications
  • Passionate about delivering value to clients and solving business problems
  • Committed, approachable and collaborative individual